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    Medical Support Assistant - Austin, United States - Veterans Health Administration

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    Description

    Summary

    The purpose of this position is to serve as an Advanced Medical Support Assistant assigned to outpatient clinics. The Advanced MSA is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model transformation/Specialty initiative.

    Duties

    VA Careers - Medical Support Assistant:

    Medical Support Assistant:

    The Advanced Medical Support Assistant (AMSA) is responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection. Incumbent promotes Veteran registration for and utilization of MyHealtheVet (MHV).

    Major duties include, but are not limited to:
  • Schedules appointment with patient input to reduce no shows. Continually works with the providers and nursing staff to change appointments when clinically indicated, carefully following medical center, and VHA directives regarding this process. Incumbent is responsible for verifying and completing all orders that he/she transcribes. Incumbent has the ability to overbook patients within set guidelines and refers others to the appropriate person to authorize additional overbooks to the clinic.
  • The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments. Ensures that the patients are electronically checked in for their appointments. Responsible for printing the medication reconciliation sheets, routing slips, and confirming with the patient that pre-registration is completed, including demographic and insurance information.
  • Schedules and provides appointment dates with patient input when possible to reduce no shows.
  • The AMSA is the administrative subject matter expert within the teamlet and therefore has significant responsibilities within that team.
  • Work Schedule : Monday - Friday; 7:30am-4:00pm, 8:00am- 4:30pm & 8:30am - 5:00pm
    Recruitment Incentive (Sign-on Bonus): Not Authorized
    Permanent Change of Station (Relocation Assistance): Not Authorized
    Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
    Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
    Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
    Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
    Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .
    Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
    Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
    Telework : Not Available
    Virtual: This is not a virtual position.
    Functional Statement # : 000000
    Permanent Change of Station (PCS): Not Authorized
    Fi nancial Disclosure Report: Not required


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