Bilingual Patient Care Coordinator - Phoenix, United States - Recovia, LLC

Recovia, LLC

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Recovia is seeking a
full-time
Bilingual Patient Advocate / Patient Care Coordinator at our Midtown Phoenix Clinic

:

337 E Coronado Rd #201, Phoenix, Arizona 85004

We are a successful intensive outpatient treatment program that provides chronic pain, mental health, and substance use treatment all under one roof.

We utilize a mind-body-social approach to treat the whole person. We have 9 locations across Arizona and virtual care.

Hours

:

Monday - Friday, 7:30 AM - 4:30 PM (1-hour lunch) - Full-time

Location

:

In-person, Midtown Phoenix Clinic

Address:
337 E Coronado Rd #201, Phoenix AZ 85004

Pay range

:

$ $21.00/hour - (Based on experience and expectation combined). $21.00/hour is the highest/max starting pay we can offer. However, we have the opportunity for a raise yearly based on productivity/effort.
-
Note: The hours and pay range for this role cannot be changed. This is NOT a work from home position._

JOB SUMMARY of PATIENT ADVOCATE

:

A
Patient Advocate is a vital link that coordinates communication between the patient, their loved ones/family members, medical professionals, insurance companies, and the Recovia provider and office staff.

An advocate is a supportive resource that helps guide the patient through the Recovia program by navigating program barriers, answering questions, explaining financial and insurance information and identifying any care problems.

RESPONSIBILITIES

:

Coordinating communication between the patient, their loved ones, medical professionals, insurance companies, and the Recovia staff
Going out into the clinic lobby at the top of the hour daily to interact with patients as they are waiting to be seen: help answer any questions, see how they are doing, provide outside / community resources as needed, helping patients navigate any barriers or challenges that may arise
Conduct biweekly checkins with patients
Contacting patients before and after appointments to follow up on their experience and visits
Contacting patients who cancel or don't show up to appointments
Explaining financial and insurance information with patients
Be an advocate for patients

SKILLS NEEDED for PATIENT ADVOCATE

:

-
Bachelors degree in relevant field (preferred) or equivalent experience (at least 2 years)

:

-
Must be Bilingual in Spanish and English (required)

:

-
Must have Medical Insurance knowledge and experience: must be familiar with major insurance plans, PPO/HMO, deductibles, copays, co-ins, etc. Must be able to explain insurance benefits to patients cofmortably and understand how insurance works.

:

-
Must have patient navigation, patient advocacy, care coordination, or medical administrative experience

:

Strong problem solving and networking skills
Energetic / outgoing / bubbly personality and positive attitude
Leadership experience
Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)

BENEFITS FOR PATIENT ADVOCATE

:

Competitive Pay
Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
401k Match
PTO, Paid Holidays
Dynamic Environment
Room for Personal and Professional Growth with a Growing Company
Employee Referral Program

Pay:
$ $21.00 per hour

Benefits

:

401(k)
401(k)

matching

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

What is your expected start date for a new fulltime position?
MUST ANSWER: This is a full time in person position (Monday
Friday, 7:30 AM 4:30 PM) these hours cannot be changed for the position.

Do these hours work for you?

MUST ANSWER: The hourly pay range for this role is $19 21/hour ($21/hour max).

Does this fit your expectation? Note:
The highest starting pay we can offer is $21.00/hour.

MUST ANSWER: This position requires experience and knowledge of medical insurance and major insurance plans, such as Private and AHCCCS, deductibles, copays, co ins, etc.

You also must be able to explain benefits to patients and understand how insurance benefits work. Are you familiar and comfortable with insurance plans and explaining benefits to patients? If so, please explain your experience.

MUST ANSWER: This is a full time in person position at our Midtown Phoenix Clinic

Address:
337 E Coronado Rd #201, Phoenix, AZ Cross roads are 7th Street and McDowell. Does the daily commute to this location work for you?

Education

: