Hotel Front Desk Clerk/wine Bar Attendant - Santa Rosa, United States - Hotel E

Description

Job Title:
Front Desk Agent


Department:
Front Office


Reports To:
General Manager


SUMMARY

We are a 39 room, boutique hotel, located directly on Courthouse Square in downtown Santa Rosa and looking for an individual that want to be part of a team to work in a sophisticated but outgoing and fun atmosphere.

Be part of a locally owned and operated Company and work in the hotel's front desk/Wine Bar operation.

Be able to perform check-in and check-out procedures in compliance with policies but with a genuine smile and genuine customer service welcoming guests to Santa Rosa and the Wine Country.

Be able to serve wine by the glass and operate Aloha Point of Sale program. Our guests will be enjoying a sophisticated stay and close to everything. Be able to use the computer to process guest transactions and setup guest reservations. Become familiar with guest facilities and area attractions and assist guest requests and questions. Run reports and use Property Management System. Answer telephones in timely basis and transfer calls. Communicate with other departments in regards to guest/hotel needs.

Perform other duties as needed by General Manager and Operations Supervisor. Records all incoming reservations in the reservation system accurately and in accordance with property rates and policies.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, but not limited to:
Wears uniform and name tag at all times.
Obtains all requirements from the guest to secure proper advance reservations, check-in and check-out functions.
Notes any special request on each reservation.
Ensures all agents setup auto transfer, notes, and special services to allow front desk to accurately assign guest rooms
Sells the hotel inventory and rates accurately and controls this selling to maximize occupancy and revenues.

• Become familiar with wines sold by the glass and able to pour and document sale in Aloha Point of Sales computer.

Familiar with all marketing programs, rates and packages.
Greets arriving and departing guests with warm sincere greeting.

Presents registration card properly, establish credit with customer, properly assign room, register guest in computer system, confirm arrival and departure dates, room rates, smoking policy and property orientation.

Properly handles room key procedures ensuring room key matches guest registration.
Properly records all wakeup call requests.
Properly handles guest mail, package, messages and laundry procedures.
Upsells the hotel and all amenities.
Handles guest complaints courteously and efficiently within the company policy and also advise management.

Properly handles guest check out procedures with presenting guest folios, review of folio, settle guest charges, posting charges and collecting room keys.

Handles Lost and Found items and directs guests to proper department in a helpful manner.
Performs shift duties in accurate and timely manner.
Follows all company policies.
Fully understands all fire and emergency procedures.
Maintains good personal hygiene habits.
Promotes positive guest and employee relations.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stands 30% of the shift.
Communicates effectively with guests.'
'
Work Remotely

• No

Pay:
$ $18.50 per hour


Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• Inperson

Education:

• High school or equivalent (preferred)

Work Location:
In person