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Back Office Supervisor - Tracy, United States - Community Medical Centers Inc

Community Medical Centers Inc

Verified Company

Tracy, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

***: The Back Office Supervisor ensures a smooth workflow for back office staff, meet quality measures and productivity goals, and supports staff development by demonstrating compassion, generosity, Integrity, and teamwork. The Back Office Supervisor ensures that regularly clinic best practices are followed which includes but is not limited to huddles, robust phone calls, red carpeting, and quality measures. The Back Office Supervisor oversees staff performance and addresses in coordination with the Center Manager staff behavior matters.

MINIMUM REQUIREMENTS:

High School Diploma or GED.
A minimum of 2 years of ambulatory experience as a supervisor or Team Leader.
Medical Assistant School Certificate or LVN Professional License.
Current CPR Certificate or ability to obtain CPR Certificate.
Excellent customer service skills, demonstrated ability to build effective relationships with coworkers, supervisors and leaders.
Valid CDL and vehicle insurance. Travel to multiple sites is required.
Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
Ability to work independently with minimum onsite supervision
Valid California Driver's License, proof of insurance, and personal transportation

SPECIFIC DUTIES:

Supervise assigned Medical Assistants and Medical Assistant Team Leader/s.
Assist with staff recruitment, orientation, training, coaching, and skills development.
Complete and submit Request to Fill Forms to Human Resources to recruit Medical

Assistants and Medical Assistant Team Leaders as needed.

Complete performance evaluations for Medical Assistants and Medical Assistant Team

Leaders by obtaining appropriate feedback from Center Manager.

When needed process individual staff learning conversations to coach and discipline staff.
Work collaboratively with Center Manager and Human Resources to provide appropriate

and timely follow-up on staff issues.

Ensure appropriate daily staffing and coordinate changes in staff schedules.
Review and approve or deny Extended Illness Bank and Personal Time Off requests for

assigned staff members.

Review and adjust timecards and ensure that timecards are finalized and approved on a

timely basis for assigned staff members.

Collaborate with Center Manager to develop a culture of collaborative team work,

problem solving, positive communications, engagement, and flexibility. Act as liaison

and foster positive working relationships between various teams and all staff.

Assist and lead as needed staff meetings.
Model, inspire, and hold staff accountable to meet Community Medical Centers, Inc.

initiatives.

Use a tone of voice that is warm, welcoming, respectful, caring to develop trusting

relationships with all employees and external customers.

Embrace the Patient Centered Medical Home model and the role of assigned staff in team

based care.

Participate and collaborate as a member of the Site Management Team, including

organizational planning, efficient patient flow, and planning for long term patient care.

Participate in various meetings as assigned.
Assist staff to resolve patient complaints.
Review medical supplies inventory and complete medical supplies order forms to

purchase supplies.

Act as a resource for Medical Assistants and Medical Assistant Team Leaders to advise

regarding clinical practices, policies, and procedures.

Work with Medical Assistant Team Leaders to ensure that Vaccines for Children and

Vaccines for Adults procedures are in compliance.

Work with Medical Assistant Team Leaders to ensure that autoclave procedures are

completed appropriately to ensure compliance with safety standards.

Ensure Medical Assistants and Medical Assistant Team Leaders comply with safety

measures at all times.

Assist to establish and manage Medical Assistant trainings and annual skills assessments.
Encourage support of leadership for training and reinforce standards and importance post

training.

Maintain professionalism and confidentiality in administration and patient care areas.
Oversee compliance of employment compliance items that include; safety training,

annual PPD testing and physical, CPR, and competency test hands-on and web training.

Communicate with Quality Improvement team regarding progressive improvement and

guidance for assigned staff, and opportunities to advance staff skills and roles through the

development, implementation, standardization, and spread of workflows, and best practices.

Proactively and systematically approach problems from the mindset of standardizing

Work across the clinic and across the organization while being mindful of impacts others

and to the entire system by holding staff accountable for work performance.