Lab Client Services Assistant - Portsmouth, OH

REPORTING RELATIONSHIPS · Reports to: Laboratory Support Services Manager · GENERAL SUMMARY · Works under the supervision of the Laboratory Support Services Manager. The Lab Client Services Assistant's primary job function is to order/label, accession and prepares all specimens f ...

Job description

REPORTING RELATIONSHIPS

Reports to: Laboratory Support Services Manager

GENERAL SUMMARY

Works under the supervision of the Laboratory Support Services Manager. The Lab Client Services Assistant's primary job function is to order/label, accession and prepares all specimens for laboratory testing. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

• Medical Terminology required

• Certificate in Medical Office Technology or equivalent experience preferred

Licensure:

Experience:

• Previous client services experience preferred

Interpersonal Skills:

• Excellent interpersonal skills necessary when acting as a resource for clients, physicians and other members of the hospital staff. Ability to resolve problems efficiently.

Essential Technical/Motor Skills:

• Ability to type and operate computer terminal quickly and accurately. Ability to efficiently operate telephone, copier, fax and other office equipment.

Essential Physical Requirements:

• Ability to use hands for repetitive type and computer entry. Sits or stands six to eight hours a day. Occasionally lifts 20 pounds and frequently carries 10 pounds or less.

• Must be able to walk and drive in inclement weather such as snow or rain.

Essential Mental Requirements:

• Ability to follow established procedures. Ability to pay close attention to detail. Must adjust to fluctuations in workload and meet established deadlines

• Must be able to concentrate on details

Essential Sensory Requirements:

• Good vision is required to proofread reports and correspondence. Ability to communicate clearly and effectively with the public.

Exposure to Hazards:

• Exposure to biohazardous material such as blood and other body fluids.

Other:

• N/A

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Receives and electronically records receipt in Laboratory Information System (LIS) of all specimens. Assures samples received are appropriate for test(s) ordered.

2. Quick registers patient in Lab Information System, orders testing (LIS), labels and accessions specimens for laboratory testing. Enters patient, stay, order comments and/or special instructions in Order/Entry function of LIS.

3. Distributes all specimens to appropriate department for laboratory testing, gathers specimens for final storage, and retrieves specimens for "add-on" testing.

4. Participates in the orientation and training of new employees.

5. Performs receptionist duties including but not limited to answering phones and directing patients, visitors, and employees to appropriate areas of the lab and SOMC.

6. Performs clerical duties including but not limited to typing, mail distribution, filing, charting, and result/report delivery via phone, fax, or mail.

7. Orders and maintains office supplies.

8. Utilizes the automated line as appropriate.

9. Processes PKU specimens for delivery to the Ohio Department of Health.

10. Centrifuges specimens and distributes to work station.

11. Performs other duties as assigned

JOB SPECIFIC COMPETENCIES

INSTRUCTIONS: Rate if the employee demonstrates competence, does not demonstrate competence, or if the competence is not applicable during this performance/competence review period.

• Method of Assessment: (DO) Direct Observation, (V) Verbalized Knowledge, (ET) Education/Training, (T) Tested

• Population Served: (I) Infant, (P) Pediatric, (Adol) Adolescent, (A) Adult, (G) Geriatric, (AA) All-age specific, (NA) Non-age specific

• Add-On Requests: Processes all requests for "add-on" testing accurately and in a timely manner

Method of Assessment: DO or ET

Population Served: NA

1. Clerical Duties: Performs clerical duties such as filing, faxing and call center responsibilities as needed

Method of Assessment: DO or ET

Population Served: NA

1. Compliance with Billing Guidelines: Assures validity of laboratory requisition-order to meet applicable regulations

Method of Assessment: DO or ET

Population Served: NA

1. Departmental Performance: Demonstrates knowledge of strategic value dashboard and its use

Method of Assessment: DO or V

Population Served: NA

1. Orientation/Training: Participates in the orientation and training of new employees

Method of Assessment: DO or ET

Population Served: NA

1. Outreach Lab Resource: Assists in trouble shooting and sample problem resolution

Method of Assessment: DO or ET

Population Served: NA

1. Patient Safety: Accurately verifies sample identification and labels samples

Method of Assessment: DO or ET

Population Served: AA

1. Quick Registration: Receives, quick registers, orders and accessions specimens with >97% accuracy (benchmark)

Method of Assessment: DO or ET

Population Served: NA

1. Non-Clinical Cultural Diversity: Demonstrates sensitivity to cultural diversity for the services provided to visitors, staff, patients and their families

Method of Assessment: DO, ET or V

Population Served: AA

1. Specimen Processing: Centrifuges specimens and distributes to work stations

Method of Assessment: DO, ET

Population Served: AA