Managing Director, Operations - Pittsburgh, PA

Job Summary: · The Managing Director, Operations is responsible for designing, developing, and implementing the Practice operating strategy and vision, as well as leading the day-to-day operational functions within a Practice(s), in conjunction with the Managing Principal. The ro ...

Job description

Job Summary:

The Managing Director, Operations is responsible for designing, developing, and implementing the Practice operating strategy and vision, as well as leading the day-to-day operational functions within a Practice(s), in conjunction with the Managing Principal. The role is responsible for developing and implementing the strategic plan for the practice(s) overall and practice areas to meet aggressive growth targets; removing friction from our client acquisition and expansion journey, addressing organizational structure and support for growing practice areas and consolidated Advisory practice with a focus on follow through, execution, and accountability. The Managing Director, Operations is responsible for of the following areas: oversees the Practice Operations function (including a close linkage to finance), leads the Quality and Risk Management program for Advisory; serves as a liaison with the firm's Compliance and Core Business Services functions, takes an active role in expansion efforts, participates in onshore and offshore efforts and ensures appropriate levels of participation in firm's initiatives to drive a one firm and client focused mentality.

This role works a sporadic and fluctuating schedule.

Job Duties:

Strategy Execution and Operations:

• Plays a key role in driving strategic initiatives with a focus on removing friction from Operations and Risk processes as well as the follow through, execution, and accountability needed to evolve to a Client Driven Culture

• Develops assessments of current state and business plans for aggressive growth and profitability, based on unique firm differentiators, client/market needs, regulatory/legal/economic trends and competitive research and strategies for both organic and inorganic opportunities

• Presents strategies, recommended implementation steps and results to Principals, employees, vendors, counsel and financial entities

• Aligns operational intent of the consolidated practice with actual results and provides visibility, programs and actions for business leaders to proactively address business challenges to produce results

• Works closely with Learning & Development to execute the practice's continuous learning curriculum in a manner consistent with the strategic vision

• Acts as the sounding board to the MP for new ideas, initiatives, and strategies as well as strategic guidance related to compliance and market influences that impact the practice.

• Builds trusting relationships with Operational Leaders such that successful strategic actions executed in one practice can be shared with others

• Develops structures and processes to advance growth objectives, reduce overhead, improve individual performance, quality, and financial results, focused on business success and retention of our top professionals

Expansion Activity:

• Develops assessments of current state and business plans for growth and expansion. Lead executive working with M&A to drive due diligence, closing checklists, financial modeling, onboarding, and integration planning

• Develops target profiles in conjunction with Managing Principals, Advisory and Managing Principals of Advisory Practices

• Works with internal and external resources to identify potential acquisition targets or strategic partners

• Assesses potential acquisition targets for strength of business case, and builds mindshare among Advisory and Firm leadership on target pursuit

• Develops relationships with target firms and acts as lead business executive to inform and convey the value of BDO

• Assists with development of financial models and transactions structures

• Assists with legal documents and schedules related to acquisitions

• Directs project management of due diligence and day 1 operational conversion

• Works with firm resources to ensure a smooth post-merger integration that yields the expected results of our business case

• Develops processes to define a strong operational approach to the M&A program for advisory

• Works closely with Advisory Integration to ensure effective implementation of customized expansion integration and onboarding professionals

Communication:

• Drives the business acumen and roadmap to success along wit MP to provide consistent communications of financial results to the consolidated practice, including monthly dashboards and other key business indicators and trends

• Provides visibility, tools and actions to Advisory Operational Leaders that connect to overall Advisory growth, profit and retention targets.

• Actively works with the Operational Leaders and the MP to drive results and proactively address business trends and issues

• Attends meetings and calls (when appropriate) on behalf of the MP due to time or resource constraints

• Writes first drafts of proposals, e-mails, and communications for MP review and distribution

• Acts as the communication arm for the NMP with other leaders in the organization

People:

• Works in tandem with People & Culture to monitor and assess appropriate levels of staffing. Makes assessments and works with Talent Acquisition as needed

• Assists Operational Leaders and MP with monitoring practice headcount and financials

• Retains awareness of the consolidated practice key accounts and assists Operational Leaders in monitoring the client satisfaction level with key accounts; ensures appropriate implementation of key account management program as agreed with the NMP and Operational Leaders

• Oversees strategy for on-shore and off-shore resource utilization, including creating and implementing the overall business plan for international outsourcing to ensure workforce effectiveness, performance management, and deliverable quality.

Financial:

• Monitors monthly financial results in real time, alerting leadership to potential or actual budget discrepancies and actions to address

• Develops strategies and processes to advance growth objectives, reduce overhead, improve results and retain professionals

• Supports leadership in reviewing and approving the budget, including monitoring employee compensation and human capital throughout the consolidated Advisory practice

• Supports leadership in monitoring and taking strategic actions to evaluate the Advisory practice client portfolio, including stratifying clients based on revenue and services provided as well as monitoring profitability by client in addition to other key performance indicators

• Monitors relative office and region productivity and where discrepancies are identified; facilitates inter office resource sharing

• Supports leadership in identifying and implementing CRM best practices in the consolidated Advisory practice

• Works with the finance team to standardize and streamline a monthly reporting package to the Advisory Operational Leaders' group

Supervisory Responsibilities:

• Supervises Operations and Quality and Risk Management teams

• Acts as a career advisor as assigned

• Provides coaching and support to all project teams

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's degree required; focus in Business or Finance, preferred

Experience:

• Experience in project management, including developing and managing project timelines, prioritizing and assigning projects and assessing progress, required

• Supervisory experience and track record of leading organizational change, required

• Experience in professional services firms, including consulting, preferred

• Fifteen (15) or more years of experience in public accounting, field, consulting, organizational development, preferred

License/Certifications:

• Possession of other professional degrees or certifications applicable to role, preferred

Software:

• Experience with Microsoft Office Tools (Excel, PowerPoint, Word, and Outlook) required

• Experience with Oracle or other financial reporting software preferred

Languages:

• N/A

Other Knowledge, Skills & Abilities:

• Superior verbal and written communication skills

• Ability to effectively delegate work as needed

• Strong analytical, research, critical thinking, and decision-making skills

• Excellent communication skills and the ability to foster and maintain positive and collaborative relationships with professionals at all levels within BDO

• Ability to act as a strategic partner to regional and local business lines, practice leadership, and management teams

• Strong project and time management skills

• Excellent written communication and presentation skills

• Ability to maintain a high level of confidentiality and professionalism in all matters

• Ability to effectively simplify Advisory Strategies and actions, delivering presentations and facilitating action driven events, communications and visibility

• Ability to work well with a team as well as independently

• Capable of developing and managing a team of consulting professionals

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities

• BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more