Senior administrator - Star City, AR, United States - Horizon Group

Horizon Group

Verified Company

Star City, AR, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Are you flexible, able to improvise, and a true team player? Do you bring solid expertise, a strong willingness to learn, and adaptability? Then you've come to the right place.

A dynamic team of 50 people awaits you, offering you a vertical start and a smooth landing in our #OneCYBERDYNE team.

Responsibilities:

As a Senior Administrator, you will be responsible for 2nd and 3rd level support, solving complex hardware and software problems remotely, over the phone, or onsite with clients. You will also handle installations and configurations, and carry out customer orders.
You will work on prequalified tickets and IT issues, ensuring sustainable solutions.
To further improve our internal service orientation, you will keep track of ticket processing and ensure timely completion of all support requests.
By documenting any issues and their solutions, you will play a crucial role in building and updating our IT knowledge database and customer documentation.

Qualifications:

Completed technical training, preferably as an IT specialist in system integration.
Several years of professional experience with proven further education and qualifications.
Strong communication skills and the ability to stay calm in crisis situations.
Practical experience with IT infrastructures and applications.
Enjoyment of working with customers and employees at different levels of hierarchy.
Teamwork, loyalty, and resilience are your strengths.
Willingness to learn something new every day.
Proficient in using Microsoft Office products, as well as ticket