Coordinator, Project - Jasper, United States - Royston Plant

Royston Plant Jasper, United States

2 weeks ago

Description

Job Description

About Royston Group:

Royston Group is a family of independent companies that together are a leading supplier for grocery, convenience store, retail and laboratory fixtures, signage, and equipment. Royston Group's facilities include manufacturing plants in Jasper, GA; Royston, GA; Atlanta, GA; Bessemer, AL; Manitowoc, WI; Bell Gardens, CA; Jacksboro, TN; and Mexico. It also operates distribution warehouses in Pendergrass, GA and Bell Gardens, CA. The company's project management and services teams are based in Royston, GA.

For more information, visit Royston Group and its subsidiaries, visit their websites

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Position Summary (major areas of contribution):

Functions as the primary contact for order placement and is the pivot point of knowledge and information for fulfillment of orders. Individual must be self-motivated, self-sufficient, and high attention to detail. Additionally, the role requires the individual to be team-oriented and have a strong personality in achieving resolution of problems.

Essential Functions / Job Responsibilities:

Identify customer account number, parts numbers, and pricing to complete entry
Reconcile any purchase order differences with the customer
Enter order into Royston order system
Process credit card for prepayment orders
Create manufacturing process notice, if applicable (priority shipment or corrective action orders)
Create order folders for storing customer communication for non-project orders
Maintain project folders for storing customer communication and complete project tracker
Communicate to other departments to execute job duties for completion of orders
Complete entry and confirm details to customer
Navigate and utilize customer portals including, but no limited to, purchase order retrieval, approval, and status updates
Monitor project schedules to secure customer dates are met
Track shipments upon customer request
- Begin investigation into any delayed or missing shipments
- Create orders for defective or missing items
Analyze Royston installation reports for completion of project
Coordinate Return Goods Authorizations
Assist customer and Accounting with invoicing issues by providing required order documents to determine discrepancies
- Create required credit requests for any frontend discrepancy issues
Work with Logistics for freight quotes
Miscellaneous customer support Items
Maintain Customer Data Profile Sheets
Maintain customer price lists with established pricing

Minimum Qualifications / Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proficiency in Microsoft Word and Excel
Customer support experience
Logical thinking ability
Telephone/communication skills
Ability to perform duties with limited supervision
Ability to multi-task in a fast-paced environment
Ability and desire to work in a team environment
Previous experience with SAP Ariba and/or Coupa – Preferred, but not required
Previous AS400 experience

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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