Service Delivery Manager with German - Cleveland - Capgemini Holding Inc

    Capgemini Holding Inc
    Capgemini Holding Inc Cleveland

    1 week ago

    Description

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

    YOUR TEAM/ PROJECT:

    Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods.

    We enthusiastically institute solutions in the fields of DevOps, SRE, low-code, broadly understood Automation and AI.

    The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices.

    YOUR TASKS:

    • Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes
    • Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact
    • Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)
    • Influence and realign stakeholders' expectations where necessary
    • Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support
    • Manage escalations from the client
    • Drive a focused commercial perspective with awareness of delivery cycle times

    YOUR PROFILE:

    • Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management
    • Excellent communication and interpersonal skills to manage client relationships and team dynamics
    • Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus
    • Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe)
    • Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes
    • Innovation and a continuous improvement mindset to drive project success
    • Fluency in English, spoken and written (C1) and a communicative level of German (B1/B2)

    WHAT YOU'LL LOVE ABOUT WORKING HERE:

    Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform.

    Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB.

    Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.

    GET TO KNOW US

    Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

    Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok - @capgeminipl.

    Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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