Network Verification Coordinator I - Downers Grove, United States - Oak Street Health

Oak Street Health

Verified Company

Downers Grove, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company:
Oak Street Health

Title:
Network Verification Coordinator I

Location:
Downers Grove, Charlotte, Remote

Role Description:

The Network Verification Coordinator I helps maintain and manage the Specialist Network the Third Party Services (TPS) Team relies upon to refer patients to specialists and facilities.

The role conducts outbound calls and interacts with provider offices and facilities via the phone, with the objective of validating information for billing to ensure that the information on the specialists offices and facilities are up to date.

Core Responsibilities:

Conduct outbound verification calls to speciality provider offices and facilities
Validate and update address, fax number, insurance acceptance, and other agreed upon data to better power Oak Street Health's database and tools
Seek additional information on the Internet, referral coordinator resources, and other sources of information to verify and holistically capture relevant information
Document the information collected in a detail oriented manner, with no spelling errors, typos, or missing information
Ability to translate referral and diagnostic knowledge into the outbound outreach to the specialty clinics and facilities to establish a relationship and capture the relevant information
Become a resource for the TPS Team and care teams. Strive to be the goto person when looking for specific information on specialty clinics, facilities, and insurance questions. Find areas for process improvement and bring forward recommendations to make work easier for your colleagues
Encourage the teammates around you to deliver excellence and improve the end results
Provide the highest level of customer service when interacting with specialty provider offices and facilities
Provide support for inbound inquiries from care teams
Other duties as assigned

What are we looking for?

High School diploma or equivalent
A flexible and positive attitude
Knowledge of referral and diagnostic processing

- preferred, but not required

Experience in customer service and/or clinical reception preferred, but not required
Detail oriented and an ability to document in a high quality manner
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel / Google Spreadsheets skills
US work authorization
Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest.

Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services.

We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

Missionfocused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.