Assistant Director Housekeeping Oem - Palmetto, United States - Marriott Palmetto Resort & Spa

Marriott Palmetto Resort & Spa
Marriott Palmetto Resort & Spa
Verified Company
Palmetto, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:

Responsibilities:


  • Approach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
  • Assists Director to establish and maintain a key control system for the department.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Assists to ensure the proper use of radio etiquette within the housekeeping department.
  • Monitor and assists all Housekeeping and Laundry leadership.
  • Assists to ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
  • May assist with 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
  • May be responsible for helping to develop a manager as assigned by the Corporate Office including signoff on all competencies and assist in his/her placement.
  • Helps with monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
  • Assists with preparation of Associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
  • Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
  • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
  • Participate in required M.O.D. coverage as scheduled.
  • Helps to ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Train and review all "House Safety" rules and procedures with Housekeeping staff.
  • Helps to motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
  • May help to lead and facilitate monthly allassociate team meetings and any other functions required by management.
  • May help to lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
  • Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
  • Focus the Housekeeping Department on its role in contributing to the guest service scores.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
  • May help to conduct weekly walk through with General Manager and Property Engineer.
  • Use the telephone and computer system for reporting and verifying room status.
  • Properly store secure and issue supplies as needed to meet business demands.
  • Complete all reports in a timely and efficient manner as required by management.
  • Establish with Director's approval any additional standards as needed for the Housekeeping Department.
  • Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by the Director Housekeeping.

QUALIFICATIONS:


  • At least 5 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 1 year of related experience.
  • Supervisory experience preferred.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to
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