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- JobID: 39236 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Document and process customer claims in appropriate systems; Escalate customer issues to the appropriate staff and managerial for resolution as needed...
Customer Service Agent - Wichita, United States - Mass Markets
