Insurance Verification and Intake Specialist - Chicago, United States - Symmetry Counseling, LLC

Description

Intake and Insurance Verification Specialist

The position is a hybrid role, working from our Chicago Loop office four days per week and one day from home.

PRIMARY RESPONSIBILITIES

The Intake and Insurance Verification Specialist is responsible for researching and obtaining client benefit information regarding insurance coverage to ensure appropriate reimbursement and help in facilitating clients' treatment.

As the Intake and Insurance Verification Specialist you will be responsible for administering the day-to-day activities of the business office including maintaining client records, referring clients to appropriate counselors, completing intakes via phone, and maintaining appearance of the office.

Must exhibit good interpersonal skills to maintain an effective rapport with clients, staff members, administrator and the owner. Communication, organization and being a team player are vital in this practice.


ESSENTIAL DUTIES

The Intake and Insurance Verification Specialist will be responsible for the overall processing of insurance verifications, via phone call, in person.

Possesses excellent customer service and time management skills with the ability to prioritize a demanding workload.

• Interacts with clients to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate client registration.
• Verifies each client's eligibility and enters information into our practice management system.
• Coordinates with clients, therapists and key departments to promote an understanding of insurance verification requirements and processes.
• Accurately registers (adds) clients to the EHR system to provide information to maximize reimbursement and ensures timely and thorough information to all therapist and clients and users of client data.
• Coordinates information to the client, clinical staff, and billing staff to complete the verification process. This includes coordination of benefits.
• Answers client questions, inquiries and concerns regarding their benefits and intake process.
• Establishes and maintains collaborative working relationships with staff members, administrator, owner, vendors of our practice and building management.
• Fosters a collaborative atmosphere with other members of the healthcare team.

QUALIFICATIONS and JOB REQUIREMENTS

• Bachelor's degree preferred.
• Two years' experience working with insurance verification, insurance authorizations, or behavioral health specialist referrals.
• Excellent customer service and client relations skills, excellent verbal and written communication skills and must be able to communicate verbal feedback in a professional manner.
• Knowledge of Medical Terminology and Coding preferred.
• Previous private practice or hospital/ambulatory service center insurance experience a must. Behavioral Health experience a plus.
• MS Excel skills required.
• Continue development personally and professionally with onsite training, continuing education, seminars and webinars.

Pay:
$21-$23 per hour.


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off.
• Vision insurance

Schedule:

• 8hour shift

Work Location:
Hybrid or remote in Chicago, IL 60606


Pay:
$ $23.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location:
Hybrid remote in Chicago, IL 60606