Lead Housekeeper - Los Angeles, United States - The Los Angeles Country Club

The Los Angeles Country Club

Verified Company

Los Angeles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

Assists the Housekeeping Manager with the daily operations of the Housekeeping, Rooms, Men's and Ladies Locker Rooms, and Front Desk departments.

Helps to ensure the seamless integration of all department policies and procedures.

Responsible for the sanitization and maintenance of all public areas, suites and offices according to the standards established by the Club.

Position Responsibilities

Assists the Housekeeping Manager with hiring, training, coaching and supports all staff with their job functions to ensure optimum service to the members
Monitors and handles guest complaints in the absence of the Housekeeping Manager, in order to ensure guest satisfaction
Manages the Member Event & A la Carte Reservations; verify event information, monitor reservation confirmations, and oversee Front Desk Attendants in confirming all reservations 12 weeks prior to the event
Confirms and maintains Suite reservations
Conducts inspections of all suites and public areas
Supervises Room Attendants to provide prompt and efficient housekeeping of guest rooms/suites
Helps maintain quality of Suites by conducting and documenting inspections for cleanliness
Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc.
Completes projects as assigned by the Housekeeping Manager
Manages pickup and drop off of Dry Cleaning when needed
Reviews daily banquet event orders and function sheets to ensure that all setups are completed
Works closely with the linen company to ensure linen rental costs are aligned with operational needs
Oversees employee safety and proper care of furnishings in the movement of furniture

Qualification Standards

Minimum three years Housekeeping experience in a hospitality field
Ability to read, write and speak English and Spanish
Proficiency in Microsoft Office (Word and Excel)
Excellent organizational, interpersonal and administrative skills
Ability to handle multiple tasks
Strong leadership skills and the ability to motivate people are required
Excellent communication skills both written and oral
Ability to manage staff including, but not limited to, assignment of duties and holding staff accountable

Education

High School graduate, some college preferred

Experience:

3+ years working in a luxury hotel housekeeping position or equivalent

Physical Demands

Walking and standing are required throughout the day
Must be able to lift up to 20lbs. and push/pull up to 150lbs occasionally
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
Must be able to push and pull carts and furniture weighing up to 50lbs occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per club standards. Professional business attire required.

Other

Due to the cyclical nature of the club, Managers may be required to work varying schedules to reflect the business needs of the operation.

Mangers aim to satisfy the members' needs and create an environment where the members can create incredible lifetime memories for their friends and family, while cultivating a positive work environment for our staff.