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Area Manager - Eau Claire, United States - ACC Management Group
Description
Job TypeFull-time
Description
ACC Management Group, Inc.
is seeking an Area Manager to assist properties with coverage and training, who has experience in affordable housing programs (Section 42, Section 8, RD) and experience in OneSite.
We are looking for a supportive, adaptable individual, with both Tax Credit and Section 8 experience, who enjoys traveling and thrives in a fast-paced, ever-changing environment.
ACC offers a competitive salary, bonus opportunity, benefits, car package, and opportunities for advancementEssential Duties
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process ail lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process ail delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.Oversee and supervise all maintenance activity of employees and independent contractors.
Manage all on-site property employees with providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.
Assist in the training and onboarding experience of new Community Managers and team according to ACC Management Group policies and procedures.
RequirementsKnowledge, Skiff & Ability Requirements
High School diploma or equivalent required.
3-5 years of property management or industry related experience required.
Minimum of 2 years of managing a site(s) within ACC required.
Project based section 8 and section 42 experience required.
Knowledge of fair housing laws a plus.
Knowledge of Rural Development experience a plus.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Experience with Onesite software is a plus.Must be able to physicaly inspect the properties.
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented and team player.
Adaptable and ability to change property locations at any given notice.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.
Supervisory Responsibility
This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.
Physical Demands
The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job.
The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and ager dexterity to touch and feel.
Must be able to reach with hands and arms and lift up to 25 pounds and as needed.Travel
Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to travel to a Corporate and Regional meetings as well as overnight accommodations as needed.
ACC Management Group is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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