Scheduler Dispatcher - Plainview, United States - RD APPLIANCE SERVICE, CORP.
3 weeks ago
Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Paid time off
We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area.
We are factory authorized for many high end brands.
The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.
If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you.
Responsibilities:
- Answer phones
- Enter new customer info
- Schedule service calls
- Handle customer inquiries and concerns
- Provide information about services
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Answer scheduling and/or routing questions from technicians
- Process credit card payments
- Accept and check in parts deliveries
Required Qualifications:
- Professional phone etiquette
- Ability to prioritize and multitask
- Positive and professional demeanor
- Attention to detail
- Excellent written and verbal communication skills
- Organizational Skills
- Computer Skills
Desired Qualifications:
- Experience with scheduling and routing service calls
- Geographical knowledge of Long Island and NYC
- Appliance repair service knowledge
- General home appliance knowledge
Benefits:
- Paid vacation, sick and personal time
- 10 paid holidays
- 401K
Hours:
- Monday
- Friday
- 8 am 4:30 pm
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