Catering Manager - Janesville, United States - Hy-Vee
Description
At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title:
Catering Manager
Department:
Catering
FLSA:
Non-Exempt
General Function
As a Catering Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Accountable and Reports to:
District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Positions that Report to you:
Department Employees
Primary
Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by:
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
- Handles and satisfies customer issues.
- Determines department goals with store director.
- Meets with customers and determines their needs.
- Writes a detailed order and coordinates order with all departments involved. (kitchen, bakery, delicatessen, etc.)
- Contacts businesses and prospective customers to inform them about the catering service.
- Develops contracts for "exclusive" Hy-Vee only caterings
- Recommends and buys equipment with Store Directors approval.
- Consults with customers on available rental companies.
- Attends department Manager meetings and obtains baseline prices from them.
- Figures retail pricing and insures correct pricing. Prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures
- Develops and maintains standard catering practices and checks multi catering events for quality control
- Answers phone calls and returns calls from voice mail in a timely and efficient manner
- Develops guidelines for the departments' performance in the absence of the Manager
- Organizes shows and events for the store, i.e. Bridal show, Holiday show. Sets up displays for events, and communicates with the events coordinator for annual events information
- Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product
- Understands and troubleshoots equipment and ensures maintenance is performed
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and works expected number of hours
Responsibilities:
- Ensures pricing is competitive in the market area
- Attends meetings and seminars and participates in continuing education
- Performs departmental duties as needed
- Assists in other areas of the store as needed
- Performs other jobrelated duties and special projects as required
- Must have the ability to solve practical problems: nonverbal symbolism: comprehend most abstruse concepts
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people
- High school or equivalent experience and over one year up to three years of similar or related work experience
- Instructs, assigns
More jobs from Hy-Vee
-
Starbucks Manager
Iowa, United States - 2 weeks ago
-
Delivery Driver
Mankato, United States - 5 days ago
-
Night Stocker
Bloomington, United States - 2 weeks ago
-
Mia Italian Department Manager
Des Moines, United States - 2 weeks ago
-
hy-chi cook
, IA, United States - 3 weeks ago
-
Category Manager, Lomar
West Des Moines, United States - 2 days ago