Front Desk Associate - Farmers Branch, United States - HRMD/Texas Pain Physicians

HRMD/Texas Pain Physicians Farmers Branch, United States

4 days ago

Description

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.

Essential Front Desk Functions

Answer the phone in a timely manner and direct calls to the correct individual
Greet all patients, clients, and vendors
Respond to guest needs, requests, and complaints
Register and assign rooms to guests
Keep records of occupied rooms and guests
Check in patients, upload insurance card and photo ID
Verify insurance notes for updated benefits
Confirms current address and phone number with patient
Arrive patients in EMR
Maintain adequate copies of all paperwork for patients to fill out
Enter payments in EMR
Close daily batch and print reports
Maintain lobby clean at all times
Confirm phone and online reservations
Collect payment from departing guests
Communicate pertinent guest information to designated departments
Good attendance is expected of all employees as a normal condition of work
Other duties as assigned or requested

Essential Check-Out Functions

Greet patients as they check-out and offer them friendly and prompt assistance while coordinating the patient's care
Collect coinsurances, deductibles, copays, and self pay balances that are owed at the time of check out (if not collected at check-in)
Review the provider's orders to determine the necessary treatment plan
Schedule follow up appointments and/or make arrangements for diagnostic testing if applicable for the patient
Orders any diagnostic testing and send outgoing orders
Accurately post payments and provide receipts to patients
Update the patient information in the EMR
Send "Thank you" letters to the referring and primary care doctors office when applicable
Reconcile individual daily receipts and money collected with the check-in associate
Batch credit card machine at the end of every day if needed
Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor
Assist with E-Fax and importing documents
Complete all tasks within the timelines established by the practice
Lock the front door and turn off television at the end of the clinic day

Competencies

Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Maintain professional demeanor
Exhibit strong team player skills and attitude

Supervisory Responsibility
This position has no supervisory responsibility.

HIPAA Privacy and Confidentiality Requirements

The Front Desk Associate will have access to confidential information, both written and oral, in the course of his/her employment and job responsibilities.

In order to maintain the integrity of Protected Health Information (PHI), this information is not to be disclosed to an unauthorized individuals as outlined in the Policies and Procedures of HRMD.

Work Environment
This job operates in a professional medical clinic and office environment.

This role routinely works around medical devices and patient room equipment in addition to standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee occasionally is required to stand, walk, use hands to handle or feel, and reach with hands and arms.

This is a largely sedentary role; however, some filing may be required.

This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Travel
This position may require some travel.

Educational and Experience Requirements

High school diploma or equivalent experience
Previous experience in customer service, front desk service, or other related fields
Exceptional customer service skills and professional phone manner
Working knowledge of medical terminology and practices

Compensation
$15 - $17/hour, depending on experience

Front Desk Associate

6 days ago

HRMD/Texas Pain Physicians Farmers Branch, United States

Job Details · Job Location · DMC Clinic - Farmers Branch, TX · Position Type · Full Time · Education Level · High School · Salary Range · $ $17.00 Hourly · Job Shift · Day · Job Category · Health Care · Description · The Front Desk Associate will accommodate patients ...
Front Desk Associate

1 week ago

Onelife Fitness Carrollton, United States

** Front Desk Associate** · **Job Category****:** Front Desk **Requisition Number****:** FRONT013361 Showing 1 location **Job Details** · **Description** · **Summary Objective:** · Front Desk Associates are responsible for providing exceptional service to members, guests, vis ...
Front Desk Associate

1 week ago

Sport & Health Carrollton, United States

** Front Desk Associate** · **Job Category****:** Front Desk **Requisition Number****:** FRONT014333 Showing 1 location **Job Details** · **Description** · **Summary Objective:** · Front Desk Associates are responsible for providing exceptional service to members, guests, vis ...
Front Desk Associate

1 day ago

Atrium Hospitality Richardson, United States

Hotel: Richardson Renaissance. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to l Associate, Front Desk, Front De ...
Front Desk Associate

4 days ago

Pure Barre Irving, United States

Pure Barre is the national leader in barre fitness with more than 500+ franchise locations in the United States and Canada. Pure Barre provides more than just an amazing workout for its clients, it is also a place where we can go to feel empowered, be held accountable, find suppo ...
Front Desk Associate

1 week ago

Destination Pet, LLC Lewisville, United States

Front Desk Associate - Pet Resort · Description *We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day ca ...
Front Desk Associate

1 week ago

Qonten Dallas, United States

**Front Desk Associate** · | Sun, 23 Jan :06:21 GMT · Answer phone calls in a professional and energetic manner. Front Desk Associate *. Greet every member and guest with enthusiasm and a smile. World class customer service skills. · Front Desk Associate job opportunities 2022 ...
Service Desk Associate

1 week ago

Cooper Aerobics Health & Wellness Dallas, United States

Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. Schedule: varies; including wee Service Desk, Associate, Cust ...
Front Desk Associate

4 days ago

HRMD/Texas Pain Physicians Dallas, United States

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.Essential Front Desk FunctionsAnswer the phone in a timely manner and direct calls to the correct individualG ...
Front Desk Associate

1 week ago

HRMD/Texas Pain Physicians Dallas, United States

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties. · Essential Front Desk Functions · Answer the phone in a timely manner and direct calls to the correct ind ...
Front Desk Associate

1 week ago

Navylifepnw Dallas, United States

**Front Desk Associate** · Announcement Number:NAF Department:Lodging/Hospitality Location:Washington Position Status:Flex Salary: - $16.42 Hourly Areas of Consideration:ALL SOURCES Relocation Expenses:No Application Email:cp- Opening Date: 03/10/2021 Closing Date: 03/24/2021 ** ...
Service Desk Associate

1 week ago

Cooper Aerobics Dallas, United States

Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. · Schedule: varies; including week days and weekends · Esse ...
Spa Associate Front Desk

1 week ago

Hand & Stone Irving, United States

Job Description: · Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. · Ha ...
Front Desk Associate

2 weeks ago

Courtyard by Marriott Plano, United States

Courtyard by Marriott West Plano Pkwy [Guest Service / Concierge] As a Front Desk Associate at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquirie ...
Spa Associate Front Desk

1 week ago

Hand & Stone - Irving Irving, United States Part time

Job Description: · Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. · H ...
Spa Associate Front Desk

6 days ago

Hand & Stone Corp Irving, United States

Job Description: · Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. · ...
Spa Associate Front Desk

6 days ago

Hand and Stone Irving, United States

Job Description: · Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. · ...
Front Desk Associate

1 week ago

Destination Pet, LLC Flower Mound, United States

Front Desk Associate - Pet Resort · Description *We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day ca ...
Front Desk Associate

2 days ago

Pet Paradise Plano, United States

· Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Plano Premier resort as a Front Desk Associate. · Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) · PERKS A ...
Front Desk Associate

2 weeks ago

CLUB4 Fitness Grand Prairie, United States

CLUB4 Fitness - JobID: [Guest Service / Concierge] As a Front Desk Associate at CLUB4 Fitness, you'll: Greet members, prospective members and guests; Provide exceptional customer service; Answer phones in a friendly manner and assist callers with a variety of questions; Assist wi ...