- Create, organize, prepare, and perform equipment-specific Technical Training classes for Customers and Haulotte Technicians (at Customer location(s) and in the Subsidiary).
- Perform internal training classes for Haulotte Employees on specialized processes (Warranty, CTI, SMI/PDI).
- Manage training strategy for North American Key Customers.
- Maintain the technical competency skills matrix (Excel & Training Management Tool) for North America Subsidiary and Customers.
- Must be able to Train the Trainer of large Customer locations.
- Provide troubleshooting and diagnostic assistance to the internal technical team and/or Customer for challenging topics following the escalation process.
- Create Quick Technical Information (QTI) troubleshooting videos and documents.
- Prepare and report monthly KPI performance and goal achievement, and training effectiveness of the training department.
- Achieve IVES MEWP Operator Trainer Certification within 6-months of employment.
- Must be able to validate as a Technical Trainer at corporate level.
- Experienced as a trainer required with proven abilities developing training plans and teaching classroom / hands-on classes.
- Must possess advanced hydraulic, mechanical, and electrical system knowledge.
- Interpret ANSI & ISO schematics to diagnose equipment and train trainees.
- Travel as required to customer locations as needed throughout the United States and Canada.
- Follow up and report performance of all training related activities.
- Perform Safety & OSHA related training for internal teams (Operator training, Forklift, HazCom, Fall Protection, etc.).
- Up to 80% travel throughout the United States and Canada to perform training sessions for Customers as needed.
- Work with Key Customers to plan and create a training strategy & execute the strategy successfully according to plan.
- Anticipate the training requirements for the Subsidiary level, Service Providers, and Customers.
- Must possess advanced technical abilities related to machinery electrical systems and controls.
- Must be able to take electrical measurements utilizing multimeters.
- Knowledge of CAN Bus Systems.,
- Understand and diagnose Hydraulic systems.
- Must be customer service oriented at all times.
- Understand the operation and characteristics of Haulotte products, ranges, parts, components, sub-assemblies, etc.
- Other duties based on the needs of the company.
- Responsible for the company's brand image.
- Microsoft Office (Excel, Teams, Outlook, Word, PowerPoint)
- Track and analyze data, create charts and graphs and present data to Management.
- Must be able to travel to France for required Group Training.
- Passport Required
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Technical Trainer - Virginia Beach, United States - Haulotte US, Inc.
Description
Essential Functions
Responsibilities & Requirements
**Haulotte US Inc is an EEO organization. **
