- Process 'Orders Received' with a high level of accuracy and interpret ERP (Enterprise Resource Planning) modules
- Respond quickly, professionally, and accurately to incoming customer inquiries via phone or email regarding pricing, lead time, orders, status, discrepancies, returns, and warranties
- Cross collaborate with various departments within the organization (shipping, planning, accounting, sales)
- Remain up to date on knowledge of standard procedures and processes
- Identify, report and escalate issues to supervisor
- Meet or exceed established performance targets set by the Customer Support Manager
- Maintain dependability, flexibility, ownership, and sound judgment by adhering to attendance standards, schedules, and call queue expectations
- Work within a team environment and as an individual contributor
- Effectively manage competing priorities
- 2+ years' experience providing customer support in a technical/engineering industry.
- 2+ years' experience in a customer support / inside sales role working in a call center environment.
- Ability to handle a work volume of 10 – 15 incoming calls per hour
- Excellent telephone etiquette and friendly demeanor
- Detail oriented
- Demonstrates oral and written communication skills to effectively interface with all levels of company management and staff, customers, and outside business contacts
- Basic problem solving and active listening skills
- Attention to detail and accurate recordkeeping abilities are a must
- Proficient in Microsoft Office Suite
- Proficiency with English language to provide both written and verbal communication
- HS Diploma/GED
- 3 years of Customer Service experience
- Continued education relevant to type of work
- Aim High
- Be True
- Own It
- Indoors, mostly sedentary
- 0-10%
-
deskside support specialist
2 weeks ago
Compass Group USA Mobile, United StatesDESKSIDE SUPPORT SPECIALISTClick Here to Apply OnlineJob Description Compass Corporate A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've bee ...
-
Technical Support Specialist
3 weeks ago
SAIC Mobile, United States· SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, ...
-
Practice Support Transformation Specialist
4 weeks ago
USA Health Mobile, United StatesOverview: · USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. · USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, a ...
-
desk side support specialist
2 weeks ago
Compass Group USA Mobile, United StatesDESK SIDE SUPPORT SPECIALISTClick Here to Apply OnlineJob Description Compass Corporate A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've be ...
-
Supported Employment Specialist
4 weeks ago
AltaPointe Health Mobile, United StatesOverview: · The Individual Placement and Support (IPS) Certified Peer Specialist serves as an ambassador for the evidence-based practice of IPS Supported Employment and provides employment support to IPS program participants. The IPS Certified Peer Specialist offers encouragemen ...
-
Technical Support Specialist
3 weeks ago
Xante Corporation Mobile, United StatesJob Description · Job DescriptionWe are seeking a Technical Support Specialist to join our team You will resolve computer-related issues for your clients. · Responsibilities: · Provide technical assistance with computer hardware and software · Resolve issues for clients via phone ...
-
Regional IT Support Specialist
3 days ago
Total Quality Logistics Mobile, United StatesAbout the role: · As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and ...
-
25U Signal Support Systems Specialist
1 week ago
Army National Guard Mobile, United StatesCommunication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. · Signal Support Systems Specialists are responsible for integrating signal systems and netwo ...
-
Aerospace Supply Chain Specialist
1 week ago
Segula Technologies Mobile, United States**Company Description** · SEGULA TECHNOLOGIES is hiring a** Supply Chain Specialist **to join our client ́s growing team in: · - ** Mobile,Alabama** · We offer a competitive salary and benefits plan, and great opportunities for career growth · - Flexible Spending Acounts · - Dome ...
-
Technical Support Specialist
3 weeks ago
Nouryon Axis, United StatesNouryon is a global, specialty chemicals leader. Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore ...
-
Hospital Unit Support Specialist
2 weeks ago
AltaPointe Health Systems Daphne, United StatesOffice professional responsibilities:Reviews documentation for any improper corrections, missing signatures, dates, times, etc. and monitors for completeness. Returns incomplete documentation to the program supervisor. Keys billing information on a d Support Specialist, Hospital, ...
-
Administrative Assistant I
1 week ago
Library Systems & Services Mobile, Alabama, United States PermanentLAC Federal is seeking an Administrative Specialist I to play a crucial role in coordinating and managing administrative tasks within an information technology environment at a federal agency program in Mobile, Alabama. This position involves overseeing the collection and prepara ...
-
Administrative Assistant II
1 week ago
Library Systems & Services Mobile, United States Full timeLAC Federal is seeking an Administrative Specialist II to play a crucial role in coordinating and managing administrative tasks within an information technology environment. This position involves overseeing the collection and preparation of operating reports, budget expenditures ...
-
Licensed Professional Mental Health Counselor
3 weeks ago
Veterans Health Administration Mobile, United StatesSummary · The Program Manager will assist in overseeing a multispecialty behavioral health Programs. The LPMHC will exercise oversight of clinic services . including, Psychosocial Rehabilitation Recovery Center, Primary Care Mental Health Integration, Acute Inpatient, and Genera ...
-
Marriage and Family Therapist
3 weeks ago
Veterans Health Administration Mobile, United StatesSummary · Gulf Coast Veterans Health Care System (GCVHCS) Behavioral Health Service Line encompasses four Community Based Outpatient Clinics and the main campus which spans three states (MS, AL and FL) across 300 miles. GVHCS is customer-service oriented, meeting a variety of em ...
-
In-Plant Solutions Specialist
2 weeks ago
MSC Industrial Supply Mobile, United StatesBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
Quotations Specialist III
2 weeks ago
Austal Mobile, United States Full timeREPORTS TO: Supply Chain Lead Quotation Specialist · SUPERVISES: N/A · GENERAL PURPOSE AND SCOPE: The Quotation Specialist III will play a strategic role in improving our probability to win new contract work through competitive quoting and increasing company profits by underst ...
-
Environmental Specialist
4 weeks ago
Pave Talent Mobile, United StatesPave Talent, in collaboration with a high-impact, established waste management company, seeks a passionate and talented Environmental Compliance Specialist. This role offers a unique opportunity to be a key player in advancing environmental sustainability and ensuring regulatory ...
-
Nurse Practitioner
3 weeks ago
Veterans Health Administration Mobile, United StatesSummary · Gulf Coast Veterans Health Care System (GCVHCS) Behavioral Health Service Line encompasses four Community Based Outpatient Clinics and the main campus which spans three states (MS, AL and FL) across 300 miles. GVHCS is customer-service oriented, meeting a variety of em ...
-
Help Desk Specialist
4 days ago
ARMS Mobile, United StatesJob descriptionJob description: Help Desk Specialist · End2End Public Safety is an industry leader in public safety information management software since 1988. End2End serves a nationwide customer base with over 700 agencies and 1000's of users. End2End develops software for CAD ...
Customer Support Specialist - Mobile, United States - Red Lion
Description
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
About Us
, a part of the family of products, is undergoing a period of significant change and growth. We empower industrial organizations around the world to unlock the value of data by developing and manufacturing innovative products and solutions to access, connect and visualize their information. Red Lion's global manufacturing and support facilities serve customers in factory automation, alternative energy, oil and gas, power and utilities, transportation, water and wastewater industry segments. We provide scalable solutions for cloud connectivity, edge intelligence and asset management, industrial Ethernet switches and industry leading panel meters and operator panels, to make it easy for companies to gain real-time data visibility that drives productivity.
Position Summary
The primary duty of the Customer Support Specialist will be to provide exceptional support to customers while managing interactions through numerous platforms. The Customer Support Specialist will possess skills to provide excellent verbal and written communication, superb attention to detail, ability to identify root problems and significant opportunities all while being confident working in a fast-paced environment.
Primary Responsibilities
Minimum Requirements
Preferred Qualifications
Endorse, support and model the Company's core values of:
Working Conditions
Travel
Red Lion Controls provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Red Lion Controls complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.