- Proficiency in computer systems, including web-based applications
- High School Diploma or equivalent
- Successful completion of Contact Center Final Exam post-training
- Demonstrated customer service skills, active listening, problem-solving abilities, and composure in challenging situations
- Strong attention to detail, keyboarding, and communication skills
- Excellent oral and written communication skills for interacting with patients via phone, email, and other platforms
- Assessment in computer skills, customer service, behavior, and data entry during the Call Center Assessment
- Background in a patient-centered healthcare setting
- One year of experience in a high-volume multichannel contact center
- Some higher education, such as college coursework
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Patient Services Rep - Carmichael, United States - Dignity Health
Description
Overview
Dignity Health Medical Foundation, established in 1993, is a California-based nonprofit organization with care facilities across the state. It is closely affiliated with Dignity Health, one of the largest healthcare systems nationwide with presence in California, Arizona, and Nevada. The foundation collaborates with physicians and providers across California to deliver comprehensive healthcare services to diverse communities. With a focus on growth and innovation, Dignity Health Medical Foundation invests in cutting-edge technologies, top-tier medical professionals, and state-of-the-art facilities. The organization fosters an environment where staff can excel in their roles, learn, and grow through challenging tasks and meaningful relationships. Highly-trained and skilled staff play a crucial role in upholding the standards of care and service excellence.
Responsibilities
Position Summary:
Dignity Health is united by a core objective - providing compassionate and exceptional care to all in need. Joining Dignity Health means being part of a team that positively impacts the health and well-being of entire communities. Through a blend of compassion and expertise, we collaborate with healthcare professionals to offer superior care experiences to our patients and communities. As a member of the Dignity Team, you will thrive in a diverse environment that fosters your professional growth and success.
The role of a Patient Service Representative (PSR) is pivotal as the initial point of contact for various stakeholders including patients, physicians, clinic staff, and others. PSRs deliver efficient, accurate, and courteous assistance through multiple communication channels such as phone, chat, email, and text. Beyond handling inquiries, PSRs are responsible for tasks like updating patient information, verifying insurance eligibility, scheduling appointments, and ensuring a positive patient experience. They also assist with referrals and authorizations, all while embodying a -yes- culture focused on first-contact resolutions and quality service. The flexibility of this role may involve handling calls from diverse locations and specialties, with varying hours as needed.
Qualifications
Minimum Qualifications:
Preferred Qualifications:
This position is represented by SEIU-UHW
The ideal candidate may be required to work on Saturdays to support clinic operations on weekends
Pay Range
$26.07 per hour
We are committed to equal opportunity and affirmative action in our recruitment process.
