- Graduation from an accredited high school or equivalent, plus five (5) years experience in a field related to the job.
- Any combination of education and/or work experience will substitute for
minimum qualifications - None.
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
- A resume is required but will not substitute for a complete employment application. Please do not use the phrase "see resume" or refer to other documents to complete your application. Do not leave the "Duties and Responsibilities" sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.
- Your skill level in some of the competency areas for this job - specifically Microsoft Excel and Outlook - will be assessed through skills testing with a required minimum passing score of 70%.
- Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
- If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
- A criminal background investigation is required.
- Call center experience, or experience receiving and routing a high volume of calls.
- Effectively communicate clearly and concisely with internal and external customers while exercising tact, patience, and discretion in a professional manner.
- Experience supporting a team that responds during times of emergency, after-hours, and for extended periods.
- Proficient in Microsoft Office Suite.
- Bilingual (English/Spanish).
- Ability to travel to other City of Austin work locations, as needed.
- Provides administrative support on projects by researching and compiling data.
- Distributes and reconciles petty cash requests.
- Monitors and tracks interdepartmental documents. Creates, maintains and archives documents.
- Schedules and coordinates meetings and appointments.
- Greets visitors, handles their inquiries and directs them to the appropriate person according to their needs.
- Answers multi-line phones, transfers calls and takes messages.
- Opens, sorts and distributes incoming mail.
- Creates and maintains files, documents, records and reports.
- Orders and receives office supplies, ensures invoices match deliveries, notifies appropriate personnel of discrepancies.
- Prepares memos, letters and other documents. Responsibilities- Supervision and/or Leadership Exercised:
- May lead or train others.
- Knowledge of applicable processes, techniques, and methods.
- Knowledge of city practice, policy and procedures.
- Skill in oral and written communication.
- Skill in using computers and related software applications.
- Skill in handling multiple tasks and prioritizing.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to train others.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to quickly recognize and analyze irregular events.
- Ability to establish and maintain good working relationships with other city employees and the public.
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Administrative Senior - Austin, United States - City of Austin
Description
Minimum Qualifications
Education and/or Equivalent Experience:
Position Overview:
Austin Water is a large and complex department of the City of Austin, with over 1,300 employees, and multiple facilities across a wide geographical area. Austin Water provides drinking water and wastewater services to over one million customers in the Austin area and manages over 40,000 acres of preserve land for drinking water quality and endangered species habitat. Austin Water's Director's Office is seeking an administrative senior to act as a switchboard operator ensuring that calls to Austin Water's main phone line are routed to the appropriate Austin Water staff for assistance. In addition, this position will provide support for many functions of the Director's Office including Austin Water's records and information management program, escalated customer concerns, office supply purchasing, invoice processing and travel arrangements and other general administrative support.
Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more Click HERE for more information.
Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
When completing the City of Austin employment application:
Preferred Qualifications
Preferred Experience:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call or Texas Relay by dialing
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
