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    Field Engineer - Jamaica, United States - Datum Software, Inc.

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    Description

    Job Details:

    Job Title: Field Engineer

    Duration: Long-Term Contract

    Location: Jamaica, NY || On-Site

    Job Description:

    • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '
    • Provides service and customer support during field visits or dispatches.
    • Diagnoses errors or technical problems and determines proper solutions.
    • Produces timely and detailed service reports.
    • Documents processes.
    • Collects and analyzes performance data to provide technical assistance. '
    • Ties workflow to schedule
    • Accurately documents solutions related to complex issues
    • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
    • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
    • Builds positive relationships with customers
    • Ability to use a ladder
    • Driving is a plus

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