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    Field Engineer - Jamaica, United States - Datum Software

    Datum Software
    Datum Software Jamaica, United States

    4 weeks ago

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    Description
    Field Engineer

    Long Term Contract

    Jamaica, NY

    SIDA Referral

    Responsibilities:
    • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
    • Provides service and customer support during field visits or dispatches.
    • Diagnoses errors or technical problems and determines proper solutions.
    • Produces timely and detailed service reports.
    • Collects and analyzes performance data to provide technical assistance.
    • Ties workflow to schedule.
    • Accurately documents solutions related to complex issues.
    • Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
    • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
    • Build positive relationships with customers.
    • Ability to use a ladder.
    • Driving is a plus.
    "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."

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