Food Safety Manager - Matthews, United States - Harris Teeter

Description

Summary: Food Safety Manager is responsible for managing retail food safety programs by providing support and guidance to whole company and operations management in the areas of food safety, sanitation, and pest control. This role will be required to improve and drive our food safety culture.

Essential Duties and Responsibilities include the following, and other duties that may be assigned:

Manages department 3 ^rd party vendors including, but not limited to: auditing, sanitation, pest control, and digital HACCP to drive consistency and maintain compliance.

Monitors and evaluates the companys quarterly food safety & sanitation 3 ^rd party audit program. Communicates findings and trends to corporate leadership by period

Acts as advocate during interaction with regulatory agencies and industry food safety groups. Establishes and maintains relationships with appropriate regulatory agencies in company operating geography

Reviews and follows-up as necessary on all regulatory inspection reports pertaining to food safety, sanitation, weights & measures and food labeling

Serves as subject matter expert to assist store operations in resolving issues identified during quarterly food safety appraisals and regulatory inspections by developing corrective actions and implementing preventive measures.

Manages a team of specialists (internal or external) that provide Operations with field support to educate operators on company food safety standards.

Focuses on continuously improving and strengthening food safety by collaborating with internal teams and external resources. Works cross functionally with other departments as necessary for special projects and initiative roll outs. This includes, but is not limited to: Facilities, Merchandising, Category/Procurement, Real Estate & Construction, Asset Protection, and Distribution.

Works with Training & Development to identify, develop, and implement training for food safety & sanitation

Conducts internal food safety training sessions for store associates. Delivers Food Manager Certification training and testing for required management positions

Manages and monitors the companys pest control program at retail

Assists with QA department programs, including, but not limited to, product recalls and withdrawals, customer complaints, label review and vendor audits

Develop and maintain an extensive Distribution Center audit program following established sanitation programs and the Distribution Center Food Safety Plan

Assist in managing HACCP programs at 2 Distribution Centers

Assists with the development and implementation of food safety materials; conducts program review annually to verify compliance with regulatory and company standards

Respond and support with an array of crisis and emergency situations/imminent health hazards (i.e. pest infestation, water/power interruption, floor or sewage back up, etc) which could result in injury, disruption of business, or potential regulatory enforcement action

Conducts investigations for food related illness and injury claims

Acts as backup for Recall program management

Participates in plan review for remodels and new store builds

Compiles data and metrics from various sources for company scorecards

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required:

• Bachelor's degree (B.S. or B.A.) from four-year college or university, w ith technical background in Environmental Health, Food Science, Biology, Microbiology or food safety related courses
• At least 7 years experience in retail food service sanitation and food safety through auditing, inspecting or application
• Must have knowledge of HACCP, SSOPs, GMPs, FDA and all other applicable State and local health and food safety codes and principles related to food service, for our operating area
• Strong applied knowledge of retail food safety and competent knowledge of current food safety practices
• Experienced and qualified in conducting food safety manager training sessions
• Ability to manage a team
• Experience in managing vendor partner relationships

Preferred:

• Registered CP-FS or Registered Sanitarian
• PCQI Lead Instructor

This job requires up to 75% travel. Associate may have a hybrid work environment as long as associate lives within our operating area and is in accordance with company policy.

Competency: To perform the job successfully, an individual must demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs and evaluates workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds in a timely manner to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and seeks clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments when appropriate; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and vendors; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

Managing People - Takes responsibility for vendor activities; Provides regular performance feedback; Solicits and applies customer feedback (internal and external); Improves processes, products and services.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.

Diversity - Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Meets the Companys established attendance policy; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Plans work activities of dedicated vendor team; Uses time efficiently; Uses available resources effectively; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner; Works efficiently and effectively.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Language Ability:

Effective written and verbal communication/presentation skills. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to inquiries from customers, regulatory agencies, or departments within the organization. Ability to develop and deliver presentations.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving known and unknown variables.

Computer Skills:

To perform this job successfully, an individual must have basic computer skills, including proficiency in software relevant to performing given tasks (i.e. tracking, formatting, letter and memo writing, generating reports and presentations). The individual must have knowledge of Microsoft Word processing software; Microsoft Excel spreadsheet software; Internet research internet software; Microsoft Powerpoint project management software; Microsoft Outlook contact management software; and Recall Application database software.

Certificates and Licenses:

Must possess a nationally recognized food safety credential.

Supervisory Responsibilities:

Currently, this job has no internal supervisory responsibilities but there is potential to add direct reports. Manages vendor relationships.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; toxic or caustic chemicals and extreme cold (non-weather). The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.