Receptionist - Mt Pleasant, United States - Turnwell Mental Health Network, Inc.

Turnwell Mental Health Network, Inc. Mt Pleasant, United States

4 weeks ago

Description

At Turnwell Mental Health Network, our mission is to expand access to high-quality care in underserved markets. We are seeking an upbeat and friendly individual(s) to work in the front office of our newest outpatient mental health clinic coming soon in Mount Pleasant, SC We are looking for someone who enjoys speaking with people, is courteous and outgoing both in-person as well as over the phone, has great organizational skills, and is happy working in an office setting. Experience in similar work is helpful, but we will train you to accommodate our office's specific needs.

General tasks will include acquiring information to register and schedule new patients, verifying eligibility and insurance, and more as needed. Additionally, all staff will be provided cross-training for help with Transcranial Magnetic Stimulation (TMS).

Requirements

Present self and the clinic in a professional, clean manner, business casual dress or scrubs are required
Greet patients in a friendly manner and help facilitate any paperwork/questions
Answer/Return calls in an upbeat, friendly manner
Schedule patients according to each provider's schedule
Ensure HIPAA compliance with all conversations to always ensure patient confidentiality
Respect and maintain the privacy and dignity of the patient(s)
Verify and explain to patients their insurance eligibility and copay requirements
Educate patients on office procedures and policies
Enter patient demographics and information into the software for new patients, along with verifying any changes for returning patients
Collect payments and copays
Display knowledge of cross-training in TMS procedures to help provide coverage with our team
Ensure clinic and waiting area are tidy and water plants on a regular schedule

Qualifications:

Proven work experience as a Receptionist, Front Office Representative, or similar role
Experience in Behavioral Health setting is highly preferred but not required
Proficiency with office equipment (fax machines, copiers, printers, scanners)
Proficiency with basic computer applications (Microsoft Office, Google Suites)
Professional attitude and appearance
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time management skills, with the ability to prioritize multiple tasks
Excellent customer service skills
Team-oriented mindset
Must be punctual and reliable
Must pass a background check

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