- Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.
- Knowledge of *** and its technical teams, support teams, network, hardware, and software preferred.
- May be requested to test new technologies and support structures to help with later integration across the rest of the team
- Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information
- Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
- Regularly read and comprehend work email, shift reports, dashboards, and group chat to understand the current state of the Service Desk and any emerging, ongoing, or resolved issues
- Clearly communicate via every channel (written or verbal, and with end users or others) and ensure all communications are accurate, professional, and appropriate for the target audience
- Demonstrate excellence in troubleshooting, knowledge, communication, and quality, and help others by answering questions
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Legal Assistant
3 weeks ago
FusionTech North Troy, United StatesAbout the Company · Our company is Germany's leading provider of credit information, marketing data, and debt management. · Our solutions enable our customers to build valuable and secure business relationships. · What do we offer? · Your job is permanent and crisis-proof · You ...
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Insurance Customer Service
2 weeks ago
Montgomery Agency Rochester Hills, United States Full timeJoin The Montgomery Agency, a local growing insurance agency in Rochester Hills that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative you will be the face of our company, ensuring that our clients receive top-notch supp ...
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Physical Therapist
3 weeks ago
Corewell Health Rochester Hills, United States*This position is located in a high volume, fast paced orthopedic clinic at the health and wellness center in Rochester Hills. Prefer outpatient orthopedic experience. · GENERAL SUMMARY: · The physical therapist is responsible for examining, evaluating and developing a treatment ...
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Proposal Coordinator
3 weeks ago
First Search Inc. Rochester Hills, United StatesHybrid position with our colleagues client--a privately held employee benefits company in Oakland County seeking to recruit an experienced Proposal Coordinator. In this role you'll support the proposal development process with the design/development of information and materials o ...
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Insurance Assistant Underwriter
1 week ago
Allied Insurance Managers Inc. Rochester Hills, United StatesWe're rapidly expanding and looking for an insurance underwriting assistant to help move insurance policy decisions forward. In this position, you'll collect and enter accurate information for new, existing, and prospective clients that serves as the foundation for decisions made ...
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Pharmacy Benefits Specialist
5 days ago
Henry Ford Health Rochester Hills, United States Full timeGENERAL SUMMARY: · ***Eligible for a $2, sign-on bonus*** · Eligible for Full-Time benefits · Shift: Full-Time Day Shift · The Pharmacy Benefits Specialist is responsible for handling drug claim adjudication issues, prescription prior authorization, and pharmacy benefit ...
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Production Team Leader
2 weeks ago
ARaymond Network Rochester Hills, United States Permanent contractAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...
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Network Architect
1 day ago
Beacon Hill Rochester Hills, United StatesGeneral Summary: · Interpret business requirements into a technical network solutions framework. Provide technology roadmaps governed by strategic direction, business requirements, as well as resourcing and financial constraints. Liaise with enterprise, server, and applications a ...
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HOMESTEAD PROPERTY MANAGEMENT SERVI Novi, United StatesJob Description · Job Description · Job SummaryWe are seeking a motivated and outgoing Customer Service Representative/Administrative Assistant to join our team. In this role, you will provide support to our office employees, ensuring they have all the information and resources t ...
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Homestead Property Management Servi Novi, United StatesJob Description Job Description Job Summary We are seeking a motivated and outgoing Customer Service Representative/Administrative Assistant to join our team. In this role, you will provide support to our office employees, ensuring they have all the information and resources they ...
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Guest Service Representative Customer Service
19 hours ago
Nothing Bundt Cakes #320 Rochester Hills, United StatesBenefits: · Company parties · Employee discounts · Flexible schedule · Free uniforms · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicio ...
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Service Desk
1 week ago
Select Source International Rochester Hills, United StatesJob Description · Job DescriptionHi, · Hope you are doing good · My name is Paul, and I am a Recruitment Professional with Select Source International headquartered in Minnetonka, MN. · The reason for my email today, is that based upon your resume, I believe your experience and ...
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Receiving Associate
2 weeks ago
NESCO Inc Rochester Hills, United StatesNesco Resource is seeking a Receiving Associate for one of our long-term clients in the Rochester Hills area. The receiving associate will receive electronic parts, hardware, materials, supplies, or tools by performing the following duties: · ESSENTIAL DUTIES AND RESPONSIBILITIES ...
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Part Time Manager
1 week ago
Jo-Ann Stores, LLC Rochester Hills, United States Part timeSUMMARY · The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place All Team Members drive sales through advanced product knowledge, innovative merchandising, and ...
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Insurance Customer Service Manager
15 hours ago
Allied Insurance Managers Inc. Rochester Hills, United StatesJob Description · Job DescriptionWe are seeking a skilled and motivated individual with exceptional customer service and communication skills to join our growing insurance agency in Rochester Hills, MI, USA. If you possess the ability to think creatively and solve problems, this ...
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Network Architect
1 week ago
A-Line Staffing Solutions Rochester Hills, United StatesTitle: Network Architect · Location: Rochester Hills, MI · Schedule: Mon – Fri, 7:00 AM – 4:00 PM EST · Note: This role is NOT open to C2C or 3rd party candidates · The Network Architect will be responsible for interpreting business requirements into technical network solution fr ...
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Assistant Branch Manager
1 week ago
Michigan Schools and Government Credit Union Rochester Hills, United StatesFounded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members ach ...
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Lead CSR/Teller
1 week ago
Fifth Third Rochester Hills, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · General Function · Provide excellent customer service in all interactions. Refer customers to the approp ...
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IT Technician
4 days ago
Henry Ford Health System Rochester Hills, United States Full time: · The IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration, and incident resolution in the Endpoint Devices (including, but not limited to PC, Laptops, tablets, Phones, Printers, et.) device environments based on ...
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Network Architect
1 week ago
A-Line Staffing Solutions Rochester Hills, United StatesJob Description · Job DescriptionTitle: Network Architect · Location: Rochester Hills, MI · Schedule: Mon – Fri, 7:00 AM – 4:00 PM EST · Note: This role is NOT open to C2C or 3rd party candidates · The Network Architect will be responsible for interpreting business requirements i ...
Client Representative Assistant - Rochester Hills, MI, United States - Integrated Resources, Inc
Description
Job Title:
Service Desk Representative
Schedule Notes: 2 Weeks of Training with variable shifts possible
Position is remote
Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of Client locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
