Call Center Representative - Fitchburg, United States - Red Dog's Roofing

Red Dog's Roofing
Red Dog's Roofing
Verified Company
Fitchburg, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Be an important part of a growing company
Opportunity for growth within the department or potentially move into another department and role. Learn sales and other valuable skills that will help your advance at Red Dog's Roofing.

Receive expert training and mentorship to grow personally and professionally.


Be heard, feel valued, contribute ideas, and collaborate with your team to be a part of growing a great company, and positive culture.

Help people in your community, by helping them protect their homes.

Benefits & Perks

  • Paid time off
  • Paid company holidays
  • Insurance Benefits (Medical, Dental, Vision)
  • Advancement Opportunities-We want to see you grow & excel
  • Mentorship
  • Essential industry
Overview


Join our Customer Care / Call Center team, and provide a great first impression to our customers by being their initial point of contact.


Help people by getting them started on the first steps in the home improvement process, assisting people to protect their homes and families.


Responsibilities include:

  • Answering phone calls
  • Completing outbound phone calls
  • Inside sales opportunities
  • Scheduling appointments
  • Entering data in our CRM software
  • Assisting customers with questions and concerns
  • Completing customer surveys
  • Reaching out to undiscovered customers (cold calling)
  • Other administrative tasks.
Our team is currently seeking someone motivated to learn and excel for our Call Center position. Prior sales or customer service experience is necessary, and a sales mindset even better.


Requirements:


  • Strong communication skills
  • This individual must be honest, trustworthy, enthusiastic, and a great team player
  • Must have a positive attitude and a desire to work hard and exceed expectations.
  • Must successfully complete a background check
Preferred but not required

  • Customer service or phone center experience
  • Scheduling and appointment setting experience
  • CRM software or other database software experience
  • Qualifications

Pay:
$ $19.00 per hour

Expected hours: 40 per week


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • Under 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Call center
  • Inperson
  • Office

Experience:


  • Customer service: 1 year (required)

Ability to Relocate:

  • Fitchburg, MA: Relocate before starting work (required)

Work Location:
In person
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