Bilingual Concierge Customer Service Representative - Remote
6 days ago

Job summary
This is a critical position requiring excellent customer interaction skills to accurately service and satisfy customers by responding to customer inquiries, communicate benefit and healthcare questions/answers in both Spanish and English.
+Responsibilities
- Respond to telephone and email inquiries received from members and provider within defined service standards.
- Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers.
- Assist members with benefits and healthcare questions.
Job description
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