Member Services Representative - Remote
16 hours ago
Job description
Mission
Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.
About Honeydew
Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.
Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs. an industry average of 6 months).
Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.
Opportunity
At Honeydew, we're redefining how Americans access dermatology care — tackling huge barriers in access and cost with a model that makes getting evidence-backed treatment easy, affordable, and genuinely effective. The market is enormous, and we've only just begun to scratch the surface.
We're growing our Member Services team to ensure every patient receives compassionate, responsive, and high-quality support throughout their care journey.
About the Role
Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew's website, providing information and addressing concerns about treatments, appointments, and general inquiries.
This is a part-time evening role (Monday–Friday, 3:00 PM–8:00 PM ET).
Applicants across the U.S. will be considered, with priority given to candidates available to reliably work Eastern Time hours.
Compensation: $15.00 per hour
States: AL, AZ, FL, GA, ID, MD, MI, MO, NJ, NY, NC, OH, PA, TX, UT, VA, WA, WI
Your Day-to-Day
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Answer incoming calls from patients, labs, and pharmacies
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Respond to live chat inquiries through Honeydew's website
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Schedule appointments and route inquiries to appropriate departments
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Provide clear, accurate information about treatments, prescriptions, lab work, and general processes
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Troubleshoot patient concerns and escalate issues when necessary
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Maintain detailed and accurate documentation in our CRM system
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Deliver a compassionate, professional experience in every interaction
You'll Thrive Here If…
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You love helping people and being part of meaningful healthcare experiences
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You remain calm and solutions-oriented under pressure
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You're highly organized and detail-oriented
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You communicate clearly and empathetically
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You enjoy working in a fast-paced, evolving environment
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You believe healthcare should be accessible to everyone, not just the privileged few
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You find joy in doing work that matters
What We're Looking For
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Previous experience in customer service or call center roles preferred.
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Excellent verbal and written communication skills.
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Strong problem-solving abilities and attention to detail.
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Ability to remain calm and professional under pressure.
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Proficiency in basic computer skills.
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Reliable availability for Monday–Friday, 3:00–8:00 PM ET
What You Get
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Full remote flexibility
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Direct impact you can measure in patients' lives
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Ability to grow within a fast-scaling healthcare company
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$100 monthly tech stipend
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Free Honeydew membership
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Direct access to new dermatology treatments
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20% off Honeydew products
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Bi-monthly get-togethers
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Peer-to-peer recognition through Motivosity
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401(k) retirement savings with employer match
Our Process
Application
Criteria Assessment
Initial Interview (30 minutes)
Final Interview (30 minutes)
Offer
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