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    Customer Service Representative, Lebanon, PA - Keystone Collections Group

    Keystone Collections Group
    Keystone Collections Group Lebanon, United States

    3 weeks ago

    keystone collections group background
    Description

    Job Description

    Job DescriptionLocation: Lebanon, PA 17042

    Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

    Primary Responsibilities:
    • Customer service provided in person or via the phone
    • Utilize knowledge of tax types collected by Keystone
    • Utilize knowledge of municipalities and school districts for which Keystone collects taxes
    • Ability to modify address changes and create new accounts in Keystone applications
    • Process payments for multiple tax types
    • Ability to sufficiently memo the Keystone taxpayer service applications
    • Expand job knowledge and develop expertise to progress forward in job development
    • Office Key holder
    • End of day delivery drop offs
    Secondary Responsibilities:
    • Demonstrated ability to listen and retain knowledge
    • Ability to accurately and attentively complete detailed tasks
    • Keep up to date regarding changes in daily responsibilities or job processes
    Job Qualifications:
    Education, Experience, and Certifications
    • High school graduate or have an equivalency certificate (GED)
    • Associate's or bachelor's degree in related business major is a plus
    • Previous customer service call center experience is preferred
    Knowledge, Skills, and Abilities
    • Bi-lingual in Spanish a plus
    • Moderate computer skills
    • Moderate level research
    • Problem-solving/Reasoning

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