Geoff Cox

Accomplished and digitally-savvy Senior Manager with 15+ years of experience with front-end development for well-established and high-growth companies. Dynamic Leader of a 7+ member internationally dispersed team delivering top-notch software development and support services to high-value clients. Results-oriented Project Manager who plans, schedules, and monitors concurrent projects to ensure completion on time and within budget.

▷ Core Competencies
International team leadership, Project management, Multi-tasking, Customer relationships, Negotiating with stakeholders, Prototyping, Presentations, Cross-discipline synergy, Training, Digital Learning, Documentation, Mentor/mentee relationships

Industries worked in: publishing, music, law, insurance, e-learning

▷ Technical Proficiency
HTML, CSS3/Less/SCSS, XML, XSLT, Perl, PHP, JavaScript, ColdFusion, Shell scripting, SQL Server/MySQL, InVision, Axure, Figma, Salesforce, Trello, Monday.com, Jira, MS Project, Azure DevOps, Rally, Drupal, WordPress, Duck Creek Express, Duck Creek Express 3, Photoshop, Illustrator, Git/TFS/Subversion, Windows, macOS, UNIX/Linux, Virtualization, IIS/Apache/Tomcat, Visual Studio/Eclipse, Web analytics, SEO, Cross-platform testing, Automated testing, Mobile & Responsive Design, WCAG Accessibility

Senior Manager, User Experience
Duck Creek Technologies · Apr 2012 - Jul 2023

Strategic Technology Leader of the user experience engineering organization for a well-established software development company. Project Manager of multiple concurrent web application development initiatives for project planning, scheduling, and monitoring to ensure completion on time and within budget. Managed and coordinated a global team of 7 developers to install and configure customized software.

• Built and led a team of talented, high-performing user experience engineers to deliver exceptional customer implementation and customization services.
• Created and executed an effective, high-impact growth strategy to expand customer implementation and customization services and grow market share.
• Strategic-thinking Technology Leader for customer implementation and customization services promotion and resource management to ensure optimal resource utilization and efficient service delivery.
• Recognized Technology Expert to all team members and project managers on best practices in customer implementation and customization and customer service.
• Aligned web application front-end to customer design specifications and ensure delivery of an exceptional user experience.
• Optimized Duck Creek's web application performance by diagnosing and resolving bugs across programming languages, integrating development environments, and using Duck Creek's proprietary scripting tool.
• Strategic Client Partner to 25 customers on web application/ platform development project planning and delivery, including an average of 5 new installations per fiscal year.
• Leveraged multiple programming languages and software to customize user interface elements such as Photoshop, BeyondCompare, Visual Studio, Eclipse, as well as code web platforms using HTML, XML, XSLT, CSS, JavaScript, and libraries including ExtJS and Angular.
• Capitalized on Git, TFS, SVN, and RTC to maintain source control, including tagging, branching, and merging.

Advisory Software Engineer
IBM · Apr 2010 - Mar 2012

Key Member of the Technology Team for the development and release of updates to the company-wide UI toolkit that was the base for all IBM's web and cloud-based application interfaces. Developed and maintained IBM's UI toolkit. Efficiently diagnosed and resolved bugs and conflicts across multiple web languages.

• Successfully released 1 major update and 4 lower-level updates to IBM's UI toolkit annually.
• Product Technology Leader for multiple modules migration of a top-tier application used with IBM's UI toolkit.
• Established an effective virtual testing environment to facilitate testing of web browsers on multiple operating systems.
• Leveraged IBM's enterprise content management system to integrate future software releases into the UI toolkit.
• Frequently used multiple programming languages, such as XHTML, HTML5, CSS2, CSS3, LESS, Sass, DoJo, JavaScript, PHP, XML, and JSON, to optimize the functionality of the UI toolkit.
• Spearheaded the transition from legacy XML and PHP page content to the IBM Enterprise Content-management System.
• Pivotal Contributor to the development and integration of automated web testing systems.

Digital Media Manager
Globe Pequot Press · Sep 2006 - Jul 2009

Directly reported to the Marketing Director and COO, spearheading the planning, execution, and oversight of all web and Intranet projects across the company. Pioneered innovative solutions for seamless data flow between legacy systems and the online e-commerce platform. 

• Led an initiative for digital content management (CMS), XML + DTD conversion and distribution.
• Crafted and maintained compelling websites for book imprints, showcasing a keen eye for design and functionality.
• Developed an interactive online game to promote a high-profile book and capture audience attention.
• Constructed and managed the company Intranet using Microsoft SharePoint, ensuring efficient internal communication and collaboration.
• Designed and developed animated and static ad banners for books and events, utilizing Flash, JavaScript, and animated GIF for maximum visual impact.
• Orchestrated web-based advertising campaigns through platforms such as Google AdWords and BlogAds, optimizing online visibility.
• Implemented a streamlined system for mass mailing using third-party solution providers, enhancing communication efficiency.
• Elevated the company's marketing initiatives through strategic use of social networking platforms including MySpace, YouTube, Wikipedia, and Second Life.
• Functioned as the technical liaison with various information technology service providers, ensuring seamless integration of web technologies.
• Established direct contact with book authors, facilitating online promotion through websites, micro-sites, videos, and other social networking opportunities.
• Demonstrated proficiency in programming languages including ColdFusion, PHP, ASP, and database management systems such as mySQL and PostgreSQL.
• Represented the company at trade conferences including the O’Reilly “Tools of Change for Publishing” conference in Manhattan.

BS, Engineering
Carnegie Mellon University