- Strong customer relationships, customers who count on our products and services will experience the full value of our product and service offerings that have a direct impact on their business. You will be the focal point of contact for assigned customers across all solutions
- Lead regular strategic reviews with external customer stakeholders and keep a diverse set of internal company personnel up to date on current account status
- Drive members of the operations team to resolve issues while managing a running action item list of key customer issues and ensure owners of these issues drive them to completion
- Provide (to product management) systematic Voice-of-Customer input and reports that will help identify customer trends and needs, leading to product enhancements and improvements
- Data retrieval and analysis to help customer with service changes and recommendations on effectively controlling their fuel management and environmental operations
- Ensure customers acknowledge and receive the promised value for our solutions
- Initiates upsell opportunities where they exist
- Consult with Senior Executives, Operations, Project Managers, Tech Support, Contract Services, Finance, and other internal teams to resolve issues
- Work with new and existing customers to ensure that they achieve their business imperatives and are delighted by Invenco by GVR's solution offerings.
- Proactively, you will work with your assigned accounts to drive adoption, be the voice of your customers to our Product, Engineering, Commercial and Customer Success teams.
- If you are creative, energetic, and self-driven, you understand the customer and how they use our products and solutions, you'll be their trusted partner who will launch us to even greater growth.
- Up to 20% travel
- 2+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
- You'll give us goose bumps if you have experience and/or a degree in both a technology and marketing field
- 2+ years customer success manager experience, preferred
- It's a plus if you have you worked with in a SaaS environment with CRM tools
- A bachelor's degree is preferred, but not required.
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Customer Success Specialist - Greensboro, United States - VetJobs
Description
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel management software solution products? We are looking for a Customer Success Specialist who understands the value of nurturing customer relationships.
What You Will Do (Job Responsibilities)
Vontier partners with you and your family on your health and wellness journey. Visit to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.
he salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
