- Respond to computer, server, or printer issues within the department
- Troubleshoot and repair computer systems and network printer
- Support software updates on departmental asset
- Install hardware upgrades to computers and associated device
- Maintenance of server hardware and software
- Update and ensure license servers are current and operational
- Maintain continuity among other staff by documenting and communicating actions, irregularities, and continuing needs. Communicate status of projects to the customers, including indicating delays and reasons for delays. Document actions by completing production and quality logs.
- Register computers, servers, and printers within OIT's registry system
- Add computers, servers, and printers into Window's AD
- Create, Modify, and update user group
- Implement and manage data storage solutions for user group
- Ensure new computers comply with Departmental security plan
- Unpack and setup new computers, servers, and printer
- Install Windows, MocOS, and Linux/Unix operating system
- Identify and install specific software for departmental faculty, staff, and student
- Directly move research data and department specific software, to support user transition from old to new computer
- Create new license servers utilizing computer/server hardware and software and virtual machine
- Support and repair of simple electronic devices for chemlab
- Fill Nuclear Magnetic Resonance (NMR) devices with liquid nitrogen and liquid helium
- Move equipment and furniture between labs/building
- Assist in chemistry labs tear down and clean up
- Aid in disposal of surplus equipment
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IT Technician - Knoxville, United States - University of Tennessee
Description
IT Technician Regular, Full-time, Market Range 07, biweekly
This position will support the department's IT domain and infrastructure; and perform installation, repairs and maintenance of computers, servers, and printers, and associated peripherals and equipment.
They are expected to implement IT hardware and software solutions to meet the needs of faculty, students, and graduate students for use in instructional and research projects in the Department of Chemistry.
Such projects will involve researching and identifying Computer and equipment specifications, for the purpose of utilizing data collection hardware and software.
More Specific Responsibilities Include:
Computer, server, and printer maintenance and support
Requirements:
Education:
Vocational or technical training/certificates in Information Technology; training in Windows Active Directory; minimum of three years of experience in helpdesk/network troubleshooting and repair.
We will consider 3 years of work experience to equal one year of college or vocational/technical school.Knowledge, Skills, and Abilities:
o Ability to use an active directory
o Must be skilled in the use of Microsoft Office products
o must be proficient in manipulating and creating graphs and spreadsheets in Excel
o ability to understand problems and communicate solutions regarding novel software and equipment
o ability to implement electronic equipment communication with hardware and software
o ability to visualize design flaws and find or create solutions utilizing available hardware and software
o ability to integrate electronic devices into functional systems
o ability to troubleshoot computer, server, and printer problems and identify root failures
o ability to repair minor scientific instrumentation
o ability to understand the work that is being requested and ability to suggest better alternatives
o ability to positively interact in a culturally diverse work environment
o good judgment, able to stay on task and pay attention to detail
o knowledge of environmental, health and safety requirements
Preferred Experience:
Education:
Associate's Degree in Information Technology, Windows Active Directory administrator; 5 years of experience in systems/network troubleshooting and repair.
Knowledge, Skills, and Abilities:
o Knowledge of Windows Active Directory, Windows OS, MacOS, LINUX/Unix.
The Department of Chemistry is the oldest PhD granting department at the University of Tennessee, Knoxville, offering the University's first PhD degree in 1947.
Our 25 faculty members (and growing) have research interests that span the traditional areas of chemistry and encompass new interdisciplinary fields such as materials chemistry, chemistry of the life sciences, and environmental chemistry.
Our graduate PhD and MS programs are also growing and include people from diverse cultures, providing an international business environment.
Salary:The salary for this position is commensurate with experience and other qualifications, and is accompanied by a standard University benefits package (see ). This is a regular, full-time, market range 07, staff position.
Application Process: Please complete the on-line application for full consideration.
Provide within the application file:
cover letter, resume, and a list of at least three references (with current e-mail address and phone number/s) as single merged PDF document.
One reference should be your current supervisor. A review of all applications will begin immediately and will continue until the position is filled.Primary Location: Knoxville, TN USA
Organization: Arts and Sciences, Department of Chemistry
Schedule: Regular, Full-time, biweekly
Market Range: 07
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