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- JobID: [Customer Service Representative] As a Customer Relations Representative at State Farm Insurance, you'll: Assist customers with their insurance needs; provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions; process policy changes, claims, and payments accurately and efficiently; maintain customer records and update information as necessary; collaborate with team members to ensure seamless customer experiences; promote and cross sell insurance products and services to meet customer needs; handle escalated customer complaints and concerns with professionalism and empathy; stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice; participate in ongoing training and development programs to enhance knowledge and skills; contribute to a positive and collaborative work environment...
Customer Relations Representative - Franklin, United States - State Farm Insurance
