- Identify options for problem resolution and initiates action
- Engage others as appropriate and escalates as required
- Liaise with various application development and content teams, customer service teams, and other software and hardware support teams.
- Proactively monitor production and nonproduction environments and/or applications
- Provide input for technical plans and solutions.
- Conduct root cause analysis and correlation of other system and/or application problems of high complexity.
- Collaborate on project planning sessions with team members where there are projects within the scope of the support team.
- Develop, configure, or support tools for system monitoring and/or troubleshooting.
- Develop software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.
- Carry out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.
- Provide ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.
- 2-3 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc.)
- Strong experience with Python
- Proficiency with Datadog, PowerShell, Linux Command, Line (Bash)
- Practical experience with Azure or AWS and Windows
- Skilled in capacity analysis, troubleshooting, networking
- Bachelor's degree in relevant field
- Experience with Cloud Automation is a plus
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Site Reliability Engineering - Eagan, United States - Thomson Reuters
Description
Thomson Reuters is seeking a Site Reliability Engineer to join our Service Management, Technology team. This role calls for an individual who is capable of analyzing customer problems of various complexity and assessing the scope of impact, while ensuring mitigation of customer impact of issues and execution of work arounds. Willingness to learn is an important aspect of this position.
About the Role
In this opportunity as Site Reliability Engineer, you will:
The following are required for some positions but not all:
About You
You're a fit for the role of Site Reliability Engineer if your background includes:
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-MW1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on .
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
