Assistant General Manager - Shippensburg, United States - Summit Packaging Solutions

Description

SUMMARY OF RESPONSIBILITIES
The Assistant General Manager is responsible for the flow of information from and to the customer. The role is responsible for leading and coordinating operational activity between departments to help achieve company and site objectives.

The General Manager II contributes to business results by managing the day-to-day planning and execution and continuous operational improvement in the following areas: Production, Inventory control, Scheduling, Customer service, Order fulfillment, Safety, HR, and Maintenance.

ESSENTIAL FUNCTIONS

• Assists with daily management of personnel in Production, Warehouse, Maintenance, Planning, Account Management, and Fulfillment directly and through subordinate managers and/or supervisors in a continuous improvement environment.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
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• Develop productivity tools to optimize available resources to help meet quality and efficiency goals.
• Ensures all company corrective/preventative action and improvement plans are met.
• Helps to prepare and maintain long and shortrange plans, objectives and develop budgets for facility success.
• Generates and reports to leadership on sitelevel KPIs that track operational effectiveness.
• Supports a facility vision that complies with Company objectives and Standard Operating Procedures.
• Fosters the sitelevel relationship with the customer while adhering to their specific needs and requirements.
• Audits the accountability of employees against established site processes and objectives.
• Supports Quality programs that instill personal accountability for accuracy, consistency, and completeness for all operations and departments.
• Drives accountability and continuous improvement through training, SOPs, and workflows to proactively improve quality, efficiency, and standardization.
• Assists with preparation for and participates in site regulatory and 3rd party audits.
• Complies with safety rules and ensures compliance with OSHA standards, and state and local regulations including FDA standards.
• Be an advocate for safe work habits, and a safe work environment by establishing, following, and enforcing company standards, GMPs, PPE requirements, and procedures.
• Ability to communicate effectively with customers, peers, management, team members, and other departments.
• Responsible for crosscommunication between shifts.
• Performs required administrative tasks; prepares required reports and correspondence.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Carries out management responsibilities per the organization's policies and applicable laws.
• Manage information flow to and from our customers and partners.
• Manage the health of the planning department.
• Key Point of Contact at the site for customers representing overall service
• Performs other related duties as assigned by management.

REQUIRED EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in Engineering or Supply Chain or Business (preferred)
• 3 years of experience in an operational leadership role
• Excellent presentation and consensusbuilding skills.
• Proven record in continuous improvement and change implementation.
• 3 years of experience in planning and scheduling
• Strong leadership, interpersonal, organizational, and motivational skills
• Able to develop, coach, train, and counsel others.
• Ability to influence/collaborate crossfunctionally and communicate clearly with managers, supervisors, and other team members.
• Must have a basic knowledge of lean manufacturing.
• General Professional Proficiency in reading, writing, and speaking English (bilingual a plus)
• Adhere to company safety standards.
• Attentive to detail, organized, and passionate
• Takes pride in doing good work, and has a positive attitude.
• Ability to multitask and prioritize workload.

COMPETENCIES:

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ability to lead and mentor staff to achieve significant results. Ability to influence, negotiate and gain commitment at all organizational levels. Includes sta