Weekend Counselor, Part Time - Jamaica Plain, United States - Pine Street Inn

Pine Street Inn

Verified Company

Jamaica Plain, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

SCHEDULE: 16 hours, Saturday & Sunday, 6:45 a.m. - 3:15 p.m., Essential position during weather emergencies

Pays $21.40 per hour DOE

LOCATION: 170 Morton Street, Jamaica Plain, MA

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.

The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs.

The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.

The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.

The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.

The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.

The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

REQUIREMENTS:

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

High School diploma or GED

PREFERRED:

Valid MA driver's license in good standing
Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

Minimum of one (1) year of experience in the Human Services field

PREFERRED:

Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

Ability to stand for long periods of time
Ability to stretch, bend and lift up to (twentyfive) 25 lbs
Ability to assist guests up and down stairs, and inandout of wheelchairs
Ability to respond quickly to emergencies

MENTAL ABILITIES/SKILLS:

REQUIRED:

Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
Ability to use good judgement in stressful or emotionally charged situations
The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
Ability to be resilient in difficult and ambiguous situations
Ability to handle multiple assignments
Ability to communicate clearly both verbally and in writing
Ability to communicate/speak (as well as to listen) in a nonjudgmental manner

ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Focus

Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
Treat all guests and staff with dignity and respect
Proactively conduct wellness checks of guests in different sections of the building
Deescalate stressful situations utilizing Critical Incident Debriefing and Traumainformed Care
Administer Naloxone as needed
Perform CPR as needed
Enforce the "Good Neighbor Policy": Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and cooccurring disorders
Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
Follow animal accommodation policies
Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
Help guests with all issues pertaining to lockers as needed or assigned
Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn

Judgement

Seek supervision when needed
Advise the supervisor/key carrier regarding matters of concern with operations or policy
Adhere_ _to TBtesting procedures
Maintain current certification in CPR and First Aid
Document all hazardous incidents and intervening appropria