Continuous Improvement/project Manager - Chicago, United States - Scale Virtually LLC

Description

We are growing Private Equity Real Estate Firm and Virtual Assistant company, in search of a strong Project/Continuous Improvement Manager with 3-5 years experience in managing multiple projects and initiatives across various entities as directed by Executive Leadership.

The Continuous Improvement/Project Manager is a key operational role tasked with providing support towards shaping and executing operational strategies, driving efficiency, and ensuring seamless service delivery to our clients.

• Develop and execute operational plans aligned with the company's strategic goals and objectives, along with managing special projects as assigned by Executive leadership.
• Ensuring optimal performance and continuous improvement across all service areas.
• Collaborate with crossfunctional teams to establish clear operational processes and guidelines for the virtual assistant team.

• Implement quality control measures to maintain high service standards and ensure client satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to service delivery, making datadriven decisions to enhance efficiency and effectiveness.
• Address any client concerns or issues promptly, working with the team to implement corrective actions.

• Identify opportunities for process optimization and automation to streamline workflows and enhance operational efficiency.
• Collaborate with the technology team to implement tools and software that improve team productivity and client experience.
• Continuously seek innovative ways to enhance service offerings and stay ahead of industry trends.

• Contribute to the development of the company's strategic plans, offering insights and recommendations based on operational expertise.
• Collaborate with the executive team to identify new market opportunities and develop strategies for business growth.

• Foster open communication and collaboration among teams, ensuring alignment of goals and objectives.
• Interface with clients, addressing their needs, collecting feedback, and using insights to improve service delivery.

• Identify potential operational risks and develop mitigation strategies to ensure business continuity.
• Ensure compliance with industry regulations and data protection standards, working closely with legal and compliance teams.

• Bachelor's degree or higher is preferred.
• Proven experience in operational leadership roles, preferably within the virtual assistant or BPO industry. (3 to 5 years)
• Strong leadership and team management skills with the ability to motivate and develop diverse teams.
• Excellent problemsolving abilities and a datadriven approach to decisionmaking.
• Exceptional communication and interpersonal skills.
• Have solid critical thinking skills, along with strategic mindset, and the ability to align operational initiatives with business strategies.
• Proficiency in project management and process improvement methodologies.
• Knowledge of technology tools and software used in remote work environments.
• Financial acumen to manage budgets and resources effectively.
• Strong organizational skills and attention to detail.

• Paid time off

• 8 hour shift
• Monday to Friday
• Weekends as needed

• Chicago, IL 60614: Relocate before starting work (required)