Assistant Manager, Guest Services - Egg Harbor Township, United States - Spencer's

Spencer's
Spencer's
Verified Company
Egg Harbor Township, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Job Snapshot


Employee Type:


  • Full-Time
    Location:

Egg Harbor Township, NJ
Job Type:

  • Admin
  • Clerical
Customer Service
Hospitality - Hotel


Management
Experience:

  • 3 to 5 years
    Date Posted:
  • 5/8/2024About Us
Spencer's is the mall destination for entertainment, excitement and fun.

For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.


Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights.

In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.


Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.


One Team / One Goal
We are leaders and owners of our business success.

Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.


We offer a comprehensive benefits package that includes:

  • _Flexible work environment_
- _Career advancement_
- _Competitive base salary _
- _Bonus opportunity_
- _Vacation, Personal, Sick and Holiday pay_
- _Medical, Dental, Vision, Disability, Life and AD&D insurance_
- _401k with a company match_
- _30% merchandise discount_


Responsibilities
This position will oversee the day-to-day operations and workflow of the Guest Services Team, ensuring quality and guideline compliance.

This position will also work effectively across departments to ensure seamless communication and information sharing for performance enhancement, training, and process improvement.


  • Oversee the daytoday performance and workflow of the Guest Services Team and answer team questions, help with problems, and oversee their work for quality and guideline compliance
  • Work effectively across all departments to ensure that information is captured and communicated appropriately for purposes of performance, training and process improvement and maintain comprehensive working knowledge of all programs, tools, and systems
  • Ensure that operational performance goals and Key Performance Indicator performance standards are met
  • Take escalated customer calls and answer questions/recommend corrective services to address guest complaints
  • Assist in determining work procedures, prepare work schedules, and expedite workflows
  • Conduct team meetings to update members on best practices and continuing expectations and administer corrective action when needed, following all departmental guidelines and established timeframes
  • Coach and develop associates to improve quality, performance, and productivity; develop and implement goals and action plans as needed
  • Participate in hiring and interviewing processes and new team member onboarding

Qualifications

  • Bachelor or Associates degree or 35 years' experience and/or training; or equivalent combination of education and experience
  • Proficiency with MS Office to include Outlook, Word, and Excel
  • Strong verbal and written communication skills
  • Excellent organizational skills to manage and prioritize multiple tasks
  • Ability to remain confidential with all proprietary and sensitive information
  • Ability to mentor and provide support to other associates
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