- Monitor help desk system and finish open tickets
- Answer phones, communicate ticket status to clients and keep them informed
- Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day
- Establish a trustworthy relationship with clients and solve issues quickly
- Act professionally with proper tone, both written and verbal
- Meet company standards and metrics for the position (related to tickets and performance)
- Follow troubleshooting policies and SOPs at all times
- Take ownership and appropriate action on tickets and follow-through to ensure they are closed
- Effectively communicate with the Team about problems and updates for best resolution
- Escalate tickets as indicated in escalation process and take the initiative to understand how ticket was solved so that you can resolve it the next time.
- Be a mentor to other Helpdesk Consultants.
- Excellent communication skills
- Great Troubleshooting and problem-solving skills
- Ability to prioritize and multitask efficiently
- Process-Oriented
- Detail-Oriented
- Ability to update and maintain documentation
- Expertise supporting Windows Operating Systems
- Windows Server Administration Experience
- Experience with Office 365 Administration
- Working knowledge of critical network components
- Working knowledge of types of printers and network printing
- Strong understanding of Microsoft Office products
- At least 3 years' experience supporting Windows operating systems and Microsoft Office products.
- 3 Years experience with Office 365 administration and basic active directory management.
- Must have experience remotely supporting customers and using remote support tools.
- One of the following: Exam MD-102: Endpoint Administrator, Exam MS-700: Managing Microsoft Teams, or Exam SC-300 Microsoft Identity and Access Administrator
- CompTIA A+ or IT Degree
-
BI Engineer III
1 day ago
Les Schwab Tire Center Bend, United StatesJob Description · Job Description: · POSITION SUMMARY: · BI Engineers execute the end-to-end process of building business intelligence solutions that deliver information to support business decision-making for departments across the enterprise. They must consult with end users t ...
-
Client Care Coordinator
2 weeks ago
GuideStar Eldercare South Bend, United StatesThe Client Care Coordinator (CCC) at GuideStar Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The CCC additionally manages the implementation of GSE services with newly contracted facili ...
-
Dental Assistant
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Dental AssistantJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Dental ClinicPosition Type/Status: Full-time, benefittedTravel: MinimalWage: $19.91 to $26.89 per hour · EFDA cert $20.91 to $26.89 /hourReports to: Dental DirectorManages Direct R ...
-
Dental Hygienist
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Dental HygienistJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Dental ClinicPosition Type/Status: Full-time, benefittedTravel: MinimalWage: $42.45 to $49.78 per hour Reports to: Dental DirectorManages Direct Reports: NoHR Review & Approval: 08/ ...
-
Women's Health Nurse Practitioner
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Women's Health Nurse PractitionerJob Category: ClinicalWage Classification: Salaried/ExemptLocation: North Bend/Coos BayPosition Type/Status: Full-time, benefittedTravel: MinimalSalary Range: $139,000 - $164,000 DOEReports to: CMOManages Direct Reports: NoHR Review & A ...
-
Physician
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Physician - MD or DOJob Category: ClinicalWage Classification: Salaried/ExemptLocation: North Bend/Coos BayPosition Type/Status: Full-time, benefittedTravel: MinimalSalary Range: $223,724 - $254,665 DOEReports to: Chief Medical OfficerManages Direct Reports: NoHR Revie ...
-
Patient Services Representative
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Patient Services RepresentativeJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Various in CB/NBPosition Type/Status: Full-time, benefittedTravel: Minimal (CB/NB)Wage: $17.50 to $21.34 Reports to: Finance ManagerManages Direct Reports: NoHR Revie ...
-
Nurse Practitioner
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Nurse Practitioner - FNP, WHNP · Job Category: Clinical · Wage Classification: Salaried/Exempt · Location: North Bend/Coos Bay · Position Type/Status: Full-time, benefitted · Travel: Minimal · Salary Range: $124,000 - $139,000 DOE · Reports to: CMO · Manages Direct Re ...
-
Medical Assistant
4 days ago
Waterfall Community Health Center North Bend, United States Full timeJob Title: Medical Assistant Job Category: MedicalWage Classification: Hourly/non-exemptLocation: North Bend/Coos BayPosition Type/Status: Full-time, benefittedTravel: MinimalSalary Range: $18.65-$23.41/hr. DOEReports to: Clinical ManagerManages Direct Reports: NoHR Review & Appr ...
-
Client Care Coordinator
2 weeks ago
GuideStar Eldercare South Bend, United StatesThe Client Care Coordinator (CCC) at GuideStar Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The CCC additionally manages the implementation of GSE services with newly contracted facili ...
-
Interview Center and Events Services Manager
3 weeks ago
University of Notre Dame Notre Dame, United States**Interview Center and Events Services Manager** · **University of Notre Dame** · **Applications will be accepted until 05/23/2024. · The Meruelo Family Center for Career Development (CCD) staff operates one of the largest career center facilities in higher education. Events and ...
-
Front Desk Administrator
2 weeks ago
Michiana Hematology Oncology Mishawaka, United States***: · - This position is responsible for coordinating the flow of patient care in the medical office setting. Greeting and orienting patients at check-in, obtaining updated demographic information, and collecting co-payments. Responsible for scheduling follow-up appointments, ch ...
-
Dine Development Corporation Suitland, United StatesJob Summary: · Maintenance of a Government Fingerprint scanning web-based system while developing a new system by migrating the requirements to AWS Cloud. The services and support requested include project management support, software upgrades, software development services, pro ...
-
Tax Preparer
2 weeks ago
Korhorn Financial Group Inc Granger, United StatesPosition Mission Statement To demonstrate a servant's heart to KFG's clients and the firm by providing timely, considerate, and professional service. The Tax Preparer will prepare tax returns for individuals, small businesses, or organizations under the guidance of a certified pu ...
-
Fitness Specialist
2 weeks ago
Beacon Health System Granger, United StatesReports to the Fitness Manager, under the guidance of the Fitness Coordinator. Implements fitness programming in accordance with established Beacon Health & Fitness (BH&F) operational policies and procedures; also consulting with members regarding their exercise programs and need ...
-
Business Analyst
2 weeks ago
Soft Tech Consulting Suitland, United StatesOverview: · Soft Tech Consulting is seeking a highly motivated, innovative individual to fill the role of Business Analyst. The candidate will provide analytical support and guidance for a government client. The designated candidate for this position will join a collaborative te ...
-
Universal Banker
1 week ago
Centier Bank Elkhart, United StatesMinimum Hourly Rate: · $19.00 · Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual di ...
-
Brock Grain Systems District Manager
2 weeks ago
CTB INC Milford, United StatesJob Description · Job Title Business Unit Department Reports To District Manager Brock Grain Systems Sales VP Sales & Marketing BU Location BU Acceptance Approved By: Date Approved Milford, IN (or home-based office) John Tuttle 12/12/23 Overall Purpose: Why the Job Exists & Wh ...
-
Brock Grain Systems District Manager
1 week ago
CTB INC Milford, United StatesJob Description · Job Title · Business Unit · Department · Reports To · District Manager · Brock Grain Systems Sales VP Sales & Marketing · BU Location · BU Acceptance · Approved By: · Date Approved · Milford, IN (or home-based office) John Tuttle 12/12/23 · Overall P ...
-
Dine Development Corporation Suitland, United StatesJob Summary: · Maintenance of a Government Fingerprint scanning web-based system while developing a new system by migrating the requirements to AWS Cloud. The services and support requested include project management support, software upgrades, software development services, prod ...
Help Desk Consultant - Bend, United States - Weston Technology Solutions
Description
Are you driven by a desire to help people with technology, better their day by fixing the issues and getting them back in business?
Weston Technology Solutions is currently looking to hire for our open Helpdesk Consultant position. This position is required to solve contracted client problems quickly, and close them with a sense of urgency leading to high client satisfaction. The right candidate will be action-oriented, results-driven and dedicated to solving client challenges in a timely and effective manner. In order to succeed in this role, the candidate must be organized, detailed and efficient in understanding the challenge and deploying the proper solution.
We offer competitive pay, a matching retirement plan, performance rewards and health, dental and vision insurance. We believe in our core purpose: "To Better the Lives of Others," whether it is our clients, our employees or the charities that we contribute to.
Responsibilities:
Qualifications:
Technical Experience
Certifications - Must have/ pass the following Exams
