Human Resources Business Partner - San Francisco Bay Area

Job Summary · SkyHop Global is building a stronger, modernized People (HR) structure to support its growth and a people-first culture. The People Business Partner (PBP) for the West Coast Region will play a key role in shaping and implementing new People (HR) processes, tools, an ...

Job description

Job Summary

SkyHop Global is building a stronger, modernized People (HR) structure to support its growth and a people-first culture. The People Business Partner (PBP) for the West Coast Region will play a key role in shaping and implementing new People (HR) processes, tools, and strategies.

The People (Human Resources) Business Partner (PBP) for the West Coast Region is a very hands-on, key strategic role that partners closely with the Regional Director of Operations and their leadership team. This individual helps ensure operational accountability around all people-related functions, while delivering high-impact People (HR) guidance and support.

This position is responsible for workforce planning, employee relations, compliance, and performance management across the region. The role reports directly to the Senior Director of People Business Partnership and Shared Services at SkyHop Global Headquarters (HQ) and serves as the primary People (HR) liaison for the West Coast operations.

Key responsibilities include, but are not limited to:

Strategic Partnership & Accountability

• Serve as the People (HR) advisor to the Regional Director of Operations, ensuring strong alignment between business goals and people strategies
• Help keep Operations teams accountable for consistent, compliant, and effective employee management practices
• Champion a culture of leadership, ownership, and high performance at all levels

Workforce Planning

• Work with operations leaders to analyze and forecast staffing needs to support business growth and service delivery
• Develop and maintain succession plans for key roles within the region
• Collaborate with the Talent Acquisition (TA) team to drive recruitment strategies and execution

Performance Management

• Partner with managers to address performance issues and corrective actions
• Lead promotion and internal transfer review processes
• Support the development of performance coaching and documentation standards

Employee Relations & Compliance

• Manage employee separations, ensuring proper documentation, compliance and offboarding
• Collaborate with Headquarters People (HR) team for workplace investigations and ensure fair and consistent application of policies
• Prepare and manage compliance reporting as required by local, state, and federal regulations

HR Program & Operations Management

• Work with HQ People team and Legal on Workers' Compensation cases and ensure timely communication and resolution
• Complete unemployment claim processing in coordination with Payroll and participate in any appeals meetings on behalf of the organization
• Work with HQ People team to administer and track Leaves of Absence (LOA)
• Support People elements of new station setups within the West Coast region

Leadership Development & Coaching

• Coach and support regional and station leadership in developing high-performing teams
• Assist in executing change management, organizational development, and training initiatives

Education & Credentials

• Bachelor's degree in Human Resources, Business or related field preferred.
• Master's degree or HR certification highly preferred.

Experience and Skills

• 7+ years of progressive experience in a strategic HR/People role, preferably in a regional or multi-site setting
• Strong knowledge of federal and multi-state employment law, HR compliance, and operational processes, including CA state and local laws.
• Strong track record overseeing high-volume, multi-site, field People (HR) needs- 24/7 operations transportation, logistics, retail or hospitality experience preferred.
• Strong skills with HRMS management, including optimization and compliance.
• Demonstrated ability to implement People (HR) processes, ensure accountability, and influence across several levels of the company to increase the employee experience and business results
• Skilled in data analysis, spreadsheets and KPI reporting to HQ.
• Strong partnership-building skills and a track record of achieving desired outcomes through internal and external relationships.
• Exceptional interpersonal communication, people leadership, and project management skills.
• Ability to speak conversational Spanish preferred

Physical Requirements

• This position requires the ability to remain in a stationary position for prolonged periods, as well as frequent operation of a computer and other office productivity equipment.
• The person in this role must be able to communicate effectively in both verbal and written form.
• Travel within the region to station locations (7), events, or partner sites will be required (up to 15%)
• The role may occasionally involve moving or transporting HR materials or equipment weighing up to 25 pounds.
• The employee must be able to navigate a variety of work environments, including office spaces, airport facilities, and transportation staging areas.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

Why SkyHop Global

Joining SkyHop Global means becoming part of a fast-growing, mission-driven team dedicated to excellence in transportation and logistics for the airline industry. We offer a fast-paced and innovative environment, competitive compensation and benefits packages, PTO, holidays, career growth opportunities as we grow, and a direct impact to the mission of the company.

SkyHop Global is proud to be an Equal Opportunity Employer. We value diversity and are committed to building an inclusive workplace for all. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status and any other status protected by law.

Apply now and join us in driving innovation in the travel and airline ground transportation industry.