Executive Housekeeper - Monmouth, United States - Northgate Resorts Jellystone Park

Northgate Resorts Jellystone Park

Verified Company

Monmouth, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.

Our passion is creating family camping memories for our guests - memories that will last a lifetime We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives.

We endeavor to be a highly effective, lean, and fast-moving organization.

The
Executive Housekeeper (age 18+) is responsible for overseeing the daily directives of the Camp-Resort's housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a
SEASONAL, full-time position and reports to the Office Manager.

_DUTIES & RESPONSIBILITIES_
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Administrative Duties

Schedules staff, monitors payroll, and maintains compliance with a payroll budget
Participates in the recruitment process and selection of talent for the housekeeping department
Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
Assists with maintaining an inventory of housekeeping supplies and equipment
Maintains SDS and inventory for all chemicals

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Daily Duties

Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in realtime via tablets
Provides coaching, encouragement, and recognition to staff members when necessary
Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
Assists with cleaning cabins
Manages the laundry process by maintaining the inventory and cleanliness process
Assists with the inspection of cabins and other facilities to ensure cleaning standards are met

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Other Essential Duties

Completes required reports on a timely basis
Schedules deep clean on a biannual basis
Collaborates with park and home office departments
Responds to guest inquiries using the company's service recovery guidelines
Utilizes and learns the reservation system for daily planning
Participates in other projects and activities as assigned

_EDUCATION/TRAINING/EXPERIENCE_

Housekeeping experience required
Experience in customer service, hospitality, and management preferred

_QUALIFICATIONS/REQUIREMENTS_

Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problemsolving skills
Strong attention to detail, speed, and accuracy
Ability to multitask and work in a fastpaced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with mínimal supervision.

_ESSENTIAL PHYSICAL DEMANDS_

Able to lift up to 50 lbs
Must be able to remain in a stationary position
Regularly move throughout the park
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program._
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._