Multi-Line Claim Associate I LevelUP- P&C - Maitland, United States - Cannon Cochran Management Services, Inc. (CCMSI)

Description

Join Our LevelUP Program - Multi-Line Claim Associate I LevelUP

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI:

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
  
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
  
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
  
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.
  

Are you ready to launch your career in insurance? Our LevelUP program is seeking motivated individuals interested in a long-term path toward becoming a Liability Adjuster. This isn't just a job—it's a strategic career trajectory within the insurance industry.

Position Details:

• Location: Maitland, FL (In-Office)
• Hours: Monday to Friday, 8:00 am to 4:30 pm

As a Multi-Line Claim Associate I in our LevelUP program, you'll embark on a structured training journey designed to accelerate your growth. This role involves investigating and evaluating 1st and/or 3rd party claims of minimal complexity under close supervision. You'll develop critical skills in critical thinking, quick decision-making, time management, and organizational prowess—essential qualities for success in the insurance sector.

Career Pathways Program: The LevelUP program at CCMSI provides a clear path for advancement. This program consists of 5 phases on your journey to LevelUP to Multi-Line Claim Representative.

Essential Duties & Responsibilities:

1. Investigate, evaluate and adjust 1^st and/or 3^rd party claims of minimal complexity under direct supervision. (Not to exceed 50 claims)
2. Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision.
3. Set up designated claim files and complete all set up instructions, as requested.
4. As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., property damage appraisals, rental vehicles, etc.)
5. Review and approve related legal, damage estimates and miscellaneous invoices on designated claims.
6. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process.
7. Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision.
8. Summarize all correspondence, damage estimates and claims related documents in claim log notes.
9. Review and maintain personal diary on claim system.
10. Provide technical and clerical claims support to designated clients, as requested.
11. Compliance with corporate claim standards and special client handling instructions as established.
12. Will act as a back-up to designated adjusters when needed.
13. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is designated for the LevelUP Career Pathway Program which is an internal career pathway position designed to provide training for consideration as a Multi-Line Claims Representative I. In order to be successful in this position, the candidate must possess the following skills and attributes:

Possess a long-term career goal to work in insurance as an adjuster. Excellent oral and written communication skills. Individual must be a self-starter with strong organizational abilities. Proven ability to demonstrate independent critical thinking skills. Ability to coordinate and prioritize required with exceptional time management. Ability to operate general office equipment and perform clerical duties. Flexibility, initiative, and the ability to work with a minimum of direct supervision a must. Discretion and confidentiality required. Ability to work as a team member in a rapidly changing environment.

Reliable, predictable attendance within client service hours for the performance of this position.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

• Associate's degree or two year's related business experience.
• Commitment and willingness to learn roles with increasing decision making authority and responsibilities.

Computer Skills

• Proficient with Microsoft Office programs.
  

Certificates, Licenses, Registrations

• Must pass Adjuster license exam as required for the respective jurisdiction(s) within the first 60 days of employment.

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.

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