- Act as escalation point for tier I tickets.
- Provide a full range of network, server, and workstation support for a diverse client base.
- Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
- Professionally respond to telephone calls, emails, and web-based service requests.
- Provide friendly, courteous, and quality support for clients.
- Follow a service ticket through to its completion.
- Meet or exceed key service metrics.
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Strong knowledge of desktop operating systems and productivity software
- In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365.
- Advanced understanding of IP networking.
- Thorough knowledge of Switches, Routers, and Firewalls.
- Ability to work in a team environment and communicate effectively.
- 3 to 5 years of on-the-job experience providing technical support in an Information Technology capacity.
- Above-average verbal communication and interpersonal skills.
- Associate or bachelor's degree or equivalent experience.
- Relevant Industry certifications.
- Experience working as part of a team.
- The actual salary offered to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors.
- CyberTek provides significant career growth, competitive compensation, and a benefits package including Vacation, Holiday, health insurance, and 401k.
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System Administrator - New Albany, United States - Cybertek MSSP
Description
Job Description
Job DescriptionAbout CyberTek
Drawing on decades of managed security services, CyberTek MSSP offers advanced remote management to deliver real-time protection, detection, and response. We believe in investing in our employees' growth, both personally and professionally. You'll have access to training, mentorship, and a supportive environment that will help you reach your full potential. If you are seeking a challenging and rewarding career where you can make a positive impact and grow both personally and professionally, CyberTek might be the perfect fit for you.
CyberTek MSSP is currently seeking a System Administrator to add to our team in New Albany, IN and Louisville, KY Area.
This system admin will work from one customer site in Louisville.
Essential Duties
During your first month of employment, you will be trained on the CyberTek methods as well as the systems we use to provide service. We take a great deal of pride in providing our customers a high-quality experience and ensure that all our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
Qualifications
Preferred
Compensation
CyberTek provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CyberTek complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CyberTek expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CyberTek employees to perform their job duties may result in discipline up to and including discharge.
