Teller - Oxford, United States - ION Financial MHC

Description

Full Time Teller: 40 Hours per week


Purpose

Key Result Areas

• Maintain safety and security of financial information
• Transaction and operational accuracy
• Highly responsive to customer's needs
• Friendly, personalized customer service

Scope of Job
Provide superior customer service while processing customer transactions and performing daily retail-banking functions accurately and efficiently. Possess a working knowledge of bank products and services. Actively cross-sell products and services, and make appropriate referrals. Comply with applicable banking regulations as well as Bank policies and procedures.


Essential Functions -
_may include, but are not limited to:_

• Ensure company service standards are continually achieved in areas of responsibility.
• Process customer financial transactions accurately, efficiently, and courteously.
• Establish an open dialogue with customers to crosssell Bank products and services, make referrals to appropriate parties, in order to meet their banking needs while maintaining the Bank's privacy standards.
• Contribute to the achievement of established branch goals by recognizing and acting upon sales and referral opportunities.
• Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the Security Department.
• Maintain a safe and secure working environment by adhering to established security procedures.
• Maintain authorized cash supply.
• Accurately balance teller window and/or ATM machine daily.
• Work within the framework of the Bank's security policy and program and the Bank's loss prevention guidelines

Compliance
- knowledge of Bank policies and procedures, State and Federal laws and regulations
- responsible for compliance regulations related to this position and receiving appropriate training including but not limited to:

Annually
Ø Bank Secrecy Act (BSA)

Ø Office of Foreign Assets Control (OFAC)

Ø USA Patriot Act


Other Functions

• Perform daily sidework including safe deposit boxes, tax payments, Savings Bonds, loan payments, Travelers Cheques, cash advances, daily mail, process coin/night deposit transactions, microfilm transit.
• Type, file, stock supplies, and maintain a neat and orderly work area.
• May provide services at driveup window or branch offices as assigned.
• Ensure activities within assigned functional area of responsibility are in compliance with Bank policy and State and Federal Regulations.
• Attend/participate in training as assigned.
• Perform other duties as requested.

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_The above is a description of the ordinary duties of the position._
_It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required._

Education and Experience
High school diploma required. One-year customer service and/or cash handling experience, or some comparable combination of education and experience.


_ Consider this description the foundation of your job, not its boundaries._
_Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)