- Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles basic customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time".
• Obtains customer's signature on repair order; provides customer with a copy.
• Notifies technician of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms and pricing guides up-to-date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned -
Service Advisor
3 weeks ago
Century Ford Mt Airy Mount Airy, United StatesJob Description · Job DescriptionAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From ...
-
Automotive Service Advisor
1 week ago
Emerald Enterprises Mount Airy, NC, United States Freelance**Be yourself and join our team** · Our recipe for success: We value our colleagues and customers and cater to individual needs. At our locations in Augsburg, Neusäß, and Günzburg, our team of 160 embodies the brands BMW, MINI, and MAXUS. We treat our customers the way we would l ...
-
Service Advisor
2 weeks ago
Love's Travel Stops & Country Stores Lambsburg, United StatesReq ID: Address: 227 Old Pipers Gap Rd. Lambsburg, VA, 24351 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% match up to 5% - Medical/ Dental/ Vision Insurance after 30-days - Competitive Pay - Career Development - Quarterly Bo Service Advisor, Customer Service, Adv ...
-
Service Advisor
2 weeks ago
Love's Travel Stops & Country Stores Lambsburg, United StatesReq ID: 433929 · Address: 227 Old Pipers Gap Rd. Lambsburg, VA, 24351 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * · Welcome to ...
-
Service Advisor
4 days ago
Loves Travel Stops & Country Store Lambsburg, VA, United StatesReq ID:433929 · Address: 227 Old Pipers Gap Rd. Lambsburg, VA, 24351 · Benefits:* Paid Time Off * Flexible Scheduling * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * · Welcome to Loves ...
-
Project Manager
1 week ago
Quantum Ventures Toast, United StatesThe German Railway is not only one of the most important mobility service providers, but also one of the largest engineering offices in Germany. Currently, more than engineers work for us to realize and sustainably maintain new bridges, tunnels, train stations, tracks, and signal ...
-
HVAC Sales Manager
3 weeks ago
Jay's Heating, Air & Plumbing Mount Airy, United StatesWho We Are · We keep on growing because we only hire the best, and our customers love us for it; our 4.9-Star rating is no accident We've been at this since 2005 here in Mt Airy. We've grown into one of the destination employers within the NC and VA areas. You've probably seen o ...
-
Maryland State Automobile Inspector
2 weeks ago
Century Ford Mt Airy Mount Airy, United StatesJob Description · Job DescriptionIf you are looking for an opportunity to work for a fast growing, family owned dealership, Century Ford of Mt Airy is for you Century Ford of Mt. Airy is looking for an experienced Maryland State Inspector to inspect vehicles for our Used Vehicle ...
-
Commercial Relationship Manager
2 weeks ago
First Community Bank Mount Airy, United StatesJob Description · Job DescriptionAt First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs ...
-
Maryland State Inspector/ Technician
3 weeks ago
Century Ford Mt Airy Mount Airy, United StatesJob Description · Job DescriptionIf you are looking for an opportunity to work for a fast growing, family owned dealership, Century Ford of Mt Airy is for you Century Ford of Mt. Airy is looking for an experienced Maryland State Inspector to inspect vehicles for our Used Vehicle ...
-
HVAC Sales Manager
2 weeks ago
Jay's Heating, Air & Plumbing Mount Airy, United StatesJob Description · Job DescriptionWho We Are · We keep on growing because we only hire the best, and our customers love us for it; our 4.9-Star rating is no accident We've been at this since 2005 here in Mt Airy. We've grown into one of the destination employers within the NC and ...
-
Automotive Mobile Service Technician
2 weeks ago
Century Ford Mt Airy Mount Airy, United StatesJob Description · Job DescriptionBecome the face of our Ford brand and our service experience with Ford Mobile Service. We are building something new and developing trusting relationships. Join our team as we take our service lane out into the community. No day looks the same We ...
-
Parts Counterperson
3 weeks ago
Scenic Automotive Mount Airy, United StatesJob Description · Job DescriptionSalary: 30,000-40,000 · Job Summary: Sells parts to all customers, over the counter, through the shop or on the phone. · Essential Duties: · Assists all customers (retail and shop) in selecting required parts in a friendly, professional and effici ...
-
Maryland State Inspector/ Technician
3 weeks ago
Century Ford Mt Airy Mount Airy, United StatesIf you are looking for an opportunity to work for a fast growing, family owned dealership, Century Ford of Mt Airy is for you Century Ford of Mt. Airy is looking for an experienced Maryland State Inspector to inspect vehicles for our Used Vehicle Department. We are a busy shop wi ...
-
Assistant Director, Community Living
2 weeks ago
Brandeis University Brandeis, United StatesBrandeis University is delighted to announce a career opportunity as the Assistant Director of Community Living in Student Affairs. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. If you are looking to adva ...
-
RV Technician
1 day ago
Blue Compass RV San Francisco, United States PermanentStart your journey with Blue Compass RV as we are looking for RV Technicians to join our team and deliver extraordinary customer experiences. We are looking for someone skilled in automotive,carpentry, electrical, HVAC, maintenance, mechanical, and plumbing. WHO WE ARE Blue Compa ...
-
Life Insurance Advisor
1 week ago
Barnes Agency Lewisville, United StatesJob Description · Job Description · Join Our Team: Life Insurance Advisor · Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Life Insuran ...
-
Life Insurance Advisor
1 week ago
Barnes Agency Lewisville, United StatesJob Description · Job Description Join Our Team: Life Insurance Advisor · Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Life Insurance A ...
-
Digital Media Outreach Specialist
1 day ago
Kaplan Early Learning Company Lewisville, United StatesJob Description · Job DescriptionKaplan Early Learning Company is now seeking to add a Digital Media Outreach Specialist to our Gryphon House Publishing Team · Are you a media strategist, publicist, or content marketing whiz with a knack for spotting and/or developing compelling ...
-
Mechanical Supervisor
2 weeks ago
Kingmoffatt King, United StatesOperating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare,Commercial,Hotel & Leisure, Hig ...
Service Advisor - Mount Airy, United States - Scenic Automotive
Description
Job Description
Job DescriptionSalary: 40k-70kJob Summary:
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Job Responsibilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
