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    Customer Intake Associate - Toronto, United States - Regency International

    Regency International
    Regency International Toronto, United States

    1 week ago

    Default job background
    Description

    Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies
    and directives.

    DUTIES AND RESPONSIBILITIES:
    Professionally process outbound sales and/or customer service calls
    Respond to customer questions
    Resolve customer issues
    Pray with those in need
    Offer up-sells and cross-sells to callers
    Record and verify accurate information on all calls
    Adhere to work schedule provided
    Positively and respectfully communicate with customers
    Maintain high level of punctuality
    Maintain consistent, reliable attendance standards
    Maintain company and client confidentiality
    Meet established sales/fundraising goals on outbound projects
    Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

    QUALIFICATIONS:
    Customer service experience preferably in a telemarketing/customer service environment
    Flexible work schedule; must be able to work on Sunday
    Clear, professional, and positive verbal communication
    Possess the ability to work independently
    Possess basic computer skills
    Must successfully complete company training
    Meet background and credit check requirements if applicable
    Must be willing to learn and improve in all skill areas
    Must have reliable transportation

    SALES AND SERVICE SKILLS:
    Strong interpersonal skills
    Ability to effectively manage time
    Independent and self motivated
    Excellent verbal and written communication skills
    Excellent customer service skills and sales skills
    Good analytical skills

    TECHNICAL AND OFFICE REQUIREMENTS:
    Must have a headset
    Must have a basic, dedicated analog phone line
    Must have DSL or cable high speed internet; dial up/satellite internet is not acceptable
    Must have a minimum of 1.0 MB of bandwidth
    Must have an updated PC with Windows 2000 or better
    Must have a quiet work space
    Must provide documentation of the high speed internet and analog phone line connectivity
    Must maintain financial obligations necessary to work internet and phone bills paid

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