- Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.
- Resolve billing issues quickly and efficiently, through phone calls, email, and chat.
- Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
- Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.
- Process collections in a courteous and professional manner.
- Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
- Setting up a new customer, answering questions, or making changes to the customers' billing or services.
- Consistent work in Excel, SONAR, and project management software/database.
- Review construction drawings in SONAR for new account setup.
- Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
- High School diploma or GED.
- Above average understanding of Internet and/or wireless technology.
- Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
- Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.
- Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.
- Other duties needed to help drive to our vision, fulfill our mission, and abide by our organization's values.
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance *Applicable by Position*
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
-
patient care representative
3 weeks ago
East Tennessee State University Johnson City, TN, USA, United StatesThis position is located at Bristol Family Medicine. The Department of Family Medicine is accepting applications for a Patient Care Representative. The Patient Care Representative works under the general supervision of the Center Manager performing m Patient Care, Representative, ...
-
patient care representative
3 weeks ago
East Tennessee State University Johnson City, TN, USA, United StatesPosition Information · Job Title Patient Care Representative Department Family Medicine - Clinics Pay Grade 6 Job Category Support Staff Job Summary · This position is located at Bristol Family Medicine. · The Department of Family Medicine is accepting applications for a Patient ...
-
Contract Clinical Research Coordinator
3 days ago
ICON Strategic Solutions Bristol, United StatesThis is a contract role that will occur from June- January 2025. · 40 Hours a week onsite at the Accellacare location in Bristol TN. · We are looking for someone that is comfortable providing patient care (vital signs, ECG, potentially blood draws). You do not need prior CRC expe ...
-
Ardor Health Solutions Bristol, TN, United StatesArdor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Specialty: ICU - Intensive Care Unit · ~ Shift: 12 hours, days · ~ Employment Type: Travel · Hospital · Ardor Health Solutions is looking for a Int ...
-
Ardor Health Solutions Bristol, TN, United StatesArdor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Specialty: ICU - Intensive Care Unit · ~ Shift: 12 hours, nights · ~ Employment Type: Travel · Hospital · Ardor Health Solutions is looking for a I ...
-
Travel Nurse RN
21 hours ago
Ardor Health Solutions Bristol, TN, United StatesArdor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/23/2024 · Duration: 13 weeks · 36 hours per week ...
-
Travel Nurse RN
4 hours ago
Ardor Health Solutions Bristol, United StatesJob Description · Ardor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & RequirementsSpecialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/12/2024 · Duration: 13 weeks · 36 ...
-
Travel Nurse RN
14 hours ago
Ardor Health Solutions Bristol, United StatesJob Description · Ardor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & RequirementsSpecialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/11/2024 · Duration: 13 weeks · 36 ...
-
Travel Nurse RN
21 hours ago
Ardor Health Solutions Bristol, TN, United StatesArdor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/12/2024 · Duration: 13 weeks · 36 hours per week ...
-
Forklift Driver
3 weeks ago
Pratt Industries Bristol, United StatesJob Description · SUMMARY · Responsible for all activities associated with safely operating and caring for the forklift. · DUTIES AND RESPONSIBILITIES · •Operation and care of forklift in a safe manner. Must be qualified to properly operate the forklift. · •Complete and docu ...
-
Psychiatric Nurse Practitioner
2 weeks ago
OptiMindHealth Bristol, United StatesPsychiatric Nurse Practitioner (PMHNP-BC) $125k - $145k/year · Position Requirement: Full-Time · FLSA Status: Exempt · Location: Bristol, Tennessee · Salary: · 125K - 145K+ · Work from Home Competitive, negotiable salary Work/life balance Leadership and advancement opportu ...
-
Supervisor, Customer Care
2 hours ago
Point Broadband Bristol, United StatesSupervisor, Customer Care · Bristol, VA · POSITION OBJECTIVE: Ensure the highest level of service for the department's external and internal customers by working alongside other team members. · Coordinate the overall department activities and role fulfillment. · Challenge team ...
-
Server
3 weeks ago
Cracker Barrel Bristol, United StatesStore Location: US-VA-Bristol Overview: · As a server at Cracker Barrel, you will serve up smiles and Southern goodness in a fast-paced, family-friendly environment. Our mission of Pleasing People guides everything that we do, and there's room for everyone at our table Servers k ...
-
Patient Access Manager
2 weeks ago
Ensemble Health Partners Bristol, United StatesThank you for considering a career at Ensemble Health Partners · Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle s ...
-
Retail Sales
5 days ago
Cracker Barrel Old Country Stores Bristol, United StatesRetail Sales · Store Location: US-VA-Bristol · Overview: · If you're passionate about a great guest experience and true hospitality, this is the role for you Whether you're helping a guest find the perfect birthday gift or showing off your favorite items from the new collectio ...
-
Optometrist - Sam's
2 weeks ago
Walmart Bristol, United StatesPosition Summary... · What you'll do... · Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work. · Yes, we are a division of t ...
-
Point Broadband Bristol, United States>> Customer Experience Specialist In Office or Remote Customer Experience Specialist In Office or Remote Summary Title:Customer Experience Specialist In Office or RemoteID:1277Location:Bristol, VADepartment:Customer Care Description **Customer Experience Specialist - In office or ...
-
Fashion Consultant
1 week ago
Apex Ventures Blountville, TN, United States FreelanceBonita has been representing current fashion and confident, modern femininity for over 50 years - with 24 collections per year. Our collections are characterized by loving details, excellent fits, and ideal combinability. Friendly and competent customer advice, as well as excelle ...
-
Employee in Field Service
1 week ago
Terra Bluff City, TN, United States Freelance**Career Starter** helps you find the right entry into professional life or to reorient yourself and discover the perfect position in sales in Bluff City, TN Get started · Do you enjoy being on the go and love interacting with many different people? With us, you can do just that ...
-
Lead Customer Experience Specialist
3 weeks ago
Point Broadband Bristol, United StatesLead Customer Experience Specialist · Bristol, VA · Summary: · This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inq ...
Customer Care Representative - Bristol, United States - Point Broadband
Description
Customer Care RepresentativeBristol, VA
Summary:
The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing and their customer portal. The position is full-time.
Duties and Responsibilities:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
