Collections Specialist - Milwaukee, United States - Wisconsin Women's Business Initiative Corporation

Description

Collections Specialist

Reports To:
Portfolio Manager


FLSA:
Non-Exempt

The Collections Specialist is a full-time position that will administer collections and
credit bureau reporting to ensure compliance with loan covenants and
comprehensive data collection. The Collections Specialist will establish and
implement a set of clear metrics to track delinquency trends.


ESSENTIAL JOB FUNCTIONS:

• Submit reports to credit bureaus.
• Manage and resolve credit and E-Oscar Disputes.
• Confer with borrowers one day past due until disposition (current, past due, write

overdue payments and arrange for debt repayment or establish repayment
schedules.

• Work with staff as needed to understand and report back on statuses, including

site visits and client appointments.

to ensure proper account aging.

• Reconcile accounts when disputes arise.
• Monitor each client's progress and document outcomes regularly, recording

information and status of collection efforts in servicing/collections systems.

• Assist in overall mission of WWBIC by working in a team environment to

effectively complete other duties as assigned.

• Assist in submitting insurance claims when appropriate.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• None

QUALIFICATIONS:

Minimum five to seven years experience required relating to commercial loan
processing, loan servicing and/or loan operations experience and small business legal,
and/or project management experience. Excellent organizational skills and attention
to detail a must. Requires strong verbal and written communication skills with diverse
audiences, proficient mathematical and computational skills and the ability to meet
deadlines and demonstrate professionalism, and ability to move large volumes of
work. The production of quality work along with ability to work quickly under
pressure is necessary. Must have demonstrable MS Office (particularly Microsoft
Word and Excel) skills and proficiency in loan servicing software. Database
experience a plus. The ability to manage large volumes of work in a busy office is
vital. The ability to communicate effectively and work collaboratively with diverse
audiences is necessary. The ideal person is flexible, positive, and has a sense of
humor. Must present a positive professional appearance at all times.


WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work is generally more sedentary in nature with movement required.
• Work is primarily performed within an office environment with standard office equipment

although some travel is required.

• Must be able to read, write, and communicate fluently in English. Must have clarity of

vision.

The above statements are intended to describe the general nature and level of work being performed
- by people assigned to do this job. The above is not intended to be an exhaustive list of all
- responsibilities and duties required.

• External and internal applicants, as well as position incumbents who become disabled as defined under

the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either
- unaided or with the assistance of a reasonable accommodation to be determined by management on a
- case by case basis.

• An Equal Opportunity/Affirmative Action Employer_